Présentation de la sélection au concours Myanmar en réalisant des rapports et des tests pratiques
Myanmar boasts the world's seventh largest rice production, and is an important market from the perspective of global food supply and demand. Yanmar Myanmar Co., Ltd. is actively engaged in providing various agricultural machinery and solutions that match local needs, as well as providing high-quality services. The office also has a full range of maintenance facilities, a large parts center, education and training facilities for farmers and service personnel, and an exhibition room with enhanced hospitality.
For the Service Awards, a total of 3 people were selected. 1 from each of the 3 categories: a dealer service personnel, a dealer parts personnel, and an engineer out of Yanmar Myanmar Co., Ltd. and dealers. Here, the process of selection is explained. *This selection was held in 2020.
Etapes de sélection
Diapositive >>
Out of 64 people in (1) service, (2) parts, and (3) technical departments, one person each with the highest evaluation (three people in total) won the Service Awards.
Aperçu du processus
In YANMAR MYANMAR CO., LTD. , we first announce the “standards of services provided (evaluation criteria)” to each department.
In the service and parts department, everyone acted with the evaluation criteria in mind from the day after the announcement.
From the following month, evaluation and reports on the evaluation criteria was to be submitted every month, and one person is selected as the best dealer.
After three practice tests, the technical staff will select one of the most talented staff in the final written and practice tests.
Département des services
Announcement of the evaluation criteria.
In FY2020, 6 criteria were set, and evaluated on a 4-point scale. By holding the Service Awards, the direction of the target service can be visualized, and improvement is also effective.
Département des pièces
Annonce des progrès en fonction des critères d'évaluation. En communiquant les progrès de l'évaluation chaque mois, l'amélioration de la précision des commandes et l'expédition en temps opportun, est améliorée. De plus, nous expliquons les résultats des sondages auprès des clients et partageons les évaluations du point de vue du client.
Département technique
Announcement of the evaluation criteria.
We will also follow the flow to the Service Awards and technical follow-up for new products.
Le premier test pratique. Seuls les membres du personnel qui concourent à l'épreuve écrite et réussissent le point de référence passeront à la deuxième épreuve pratique.
Le deuxième test pratique a été effectué en ligne. La production agricole ne s'arrête pas même sous la pandémie de COVID-19.
Remise des prix en 2019
Dealer Management is also working as one to win the Service Awards. This contributed to the spread of Yanmar's service and parts policy, and the dealer president also made a speech saying that he realized that customer satisfaction had increased.
All participants and dealer managements were invited to the Service Awards ceremony, which was a grand event. It was a good opportunity for the entire group to further improve service activities and improve customer satisfaction for next year.
Entretien avec les candidats
Département des services
Seinn Yaung So Manufacturing Co., Ltd, M. Pyae Phyo Htoon
I am in charge of collecting and organizing machine failure information from customers and mechanics, and reporting it to Yanmar Myanmar Co., Ltd.
I am happy and proud to work as a service staff at Yanmar dealers because Yanmar's services are accurate and visible, and we can provide customers with responsibility, confidence and efficiency.
If I’d win the Service Awards, I would like to report it to the mechanic team who is at the forefront of customer service. If I can win the award, I think it is the result of their efforts too.
Département des pièces
Myanmar Future Farm Group Co., Ltd. M. Than Htun Aung
As the person in charge of the parts department, I monitor inventory and order status, place orders, and formulate promotion plans for parts.
Monthly reports and evaluations are a very good guide for better service to our customers in our day-to-day operations.
The Service Awards have a positive impact on our morale and performance as an effective effort to improve customer satisfaction, and we find it very rewarding to prove our team's reputation.
Département technique
TPT Yee Shinn (Agriculture) Co., Ltd M. Thet Maung Maung
Tout au long de l'année écoulée, nous avons pratiqué et testé sur place sur la base des nouvelles connaissances acquises en étudiant pour YAE *. Je pense qu'il est significatif d'avoir la possibilité de continuer à étudier pour acquérir la qualification, et je me rends compte également que cette connaissance est directement utile dans la pratique. De plus, tout en partageant ces connaissances avec mes subordonnés, j'étais conscient des conseils qui aideraient mes juniors à passer l'examen. Tout en pratiquant les connaissances et les compétences acquises, nous recevons bonheur et vitalité des sourires de nos clients lorsque les machines sont réparées.
*Note: YAE=Yanmar Agricultural mechanic Examination
A system that measures knowledge and skills related to YANMAR product technical services according to a unified standard, and certifies employees who meet the standard as “YANMAR mechanic” qualifications. It will be a concrete guideline and goal for raising the skills of employees. Yanmar Myanmar's engineering department has designated the highest scorer in the YAE final exam as the winner of the Service Awards.
Commentaires des juges
Yanmar Myanmar Co., Ltd. (Service client) M. Tun Win Latt
J'ai été juge 3 fois jusqu'à présent, mais je pense que la qualité de service du personnel s'améliore d'année en année grâce au système d'évaluation de Yanmar Myanmar Co., Ltd. En regardant les évaluations mensuelles et les rapports de service et les départements techniques, je pense qu'ils contribuent à fournir des services systématiques et opportuns, à améliorer les compétences du personnel travaillant en première ligne sur le terrain et à améliorer l'étiquette des affaires.
It goes without saying that individual service skills and manners are important for improving customer satisfaction, but we believe that improving the organizational strength of the entire team is essential. I think the selection system in Myanmar is a good initiative to thoroughly spread the policy to all employees, including staff with little service experience. A sense of competition among service staff has also sprung up, and we are working to maintain high motivation for each other.
I hope that our service staff will continue to work on Service Awards so that they can not only solve customers' problems, but also respond with hospitality and a sense of speed that exceed their expectations.
