About Service Awards
“Yanmar Service Awards” is an event for awarding Yanmar’s service staffs.
The outline of this award and the participating companies are as follows.
Every year, Yanmar selects and commends excellent service staff not only in Japan but also around the world.
This commending event is the Service Awards.
The scale of this award has expanded to dealers and distributors and is still rolling out.
We will continue to praise and enhance efforts of all service staff who are involved in Yanmar products and practice locally-based service around the world.
Qu'est-ce qu'un personnel de service ?
Non seulement le personnel de service, mais toutes les personnes impliquées au sein du groupe Yanmar sont collectivement appelées le personnel de service.
Message de la direction
YANMAR GLOBAL CS CO., LTD.
President and CEO Arjan van Geest
In recent years, the global business environment has changed rapidly in the flow of “globalization” and “digital transformation.”
Many of the products handled by the Yanmar Group are “production goods” that are indispensable for production activities in many fields.
Therefore, stopping the customer's work due to machine down directly leads to a negative impact on the customer's business.
Therefore, prompt and high-quality service activities, including timely preventive maintenance proposals, are becoming more and more important.
Yanmar Group has a vision of “maximizing a lifetime value that customers can obtain.”
To achieve this, we believe that creating an environment in which service staff who support customers on-site can work with peace of mind and satisfaction is a top priority.
We have positioned and developed this Service Awards as one of our major pillars. We will continue to improve the quality of services of the Yanmar Group by self-improvement, and aim to be a group that customers choose permanently.
YANMAR CONSTRUCTION EQUIPMENT CO., LTD.
PDG Giuliano PARODI
In Yanmar, we want to facilitate and strengthen the relationship between the users and our distribution network and to provide consistently the best customer experience.
Many statistics demonstrate that up to 80% of the customer decision to buy the same brand from the same dealer is based on the aftermarket experience.
As customer expectations about service evolve continuously, as technology provides increasing opportunities, especially within the digital transformation, Yanmar Service
Awards are a great forum of reflection, of sharing and of learning which highlight the importance the Yanmar Group dedicates to the subject of customer and aftermarket experience.
À propos du logo
The logo of this Service Awards contain the idea that “customers and the service personnel who support them are the treasure of YANMAR.”
As an expression of goods that have no form (service), we use a wrench, which can be a symbol of service staff, and a handshake with customers as a motif. These are expressed in the letter S that the winner has built a relationship of trust with customers.
Carte des nominés
Japon
-
- Yanmar Construction Equipment Co., Ltd.
- Japon
Compact Equipment
-
- Yanmar Agri Japan Co., Ltd.
- Japon
Agriculture
-
- Yanmar marine system Co., Ltd.
- Japon
Moteur
-
- YANMAR ENGINEERING CO., LTD.
- Japon
Moteur
-
- Yanmar Energy System Co., Ltd.
- Japon
Systèmes énergétiques
-
- YANMAR GREEN SYSTEM CO., LTD.
- Japon
Agriculture
Amérique du Nord / Amérique latine
-
- Yanmar America Corporation
- Amériques
AgricultureCompact EquipmentEnergy SystemsEngineMarine
-
- YANMAR SOUTH AMERICA INDUSTRIA DE MAQUINAS LTDA.
- Brésil
AgricultureCompact Equipment
-
- YANMAR COMPACT EQUIPMENT NORTH AMERICA
- Amériques
Compact Equipment
-
- TUFF TORQ CORPORATION
- Amériques
Component
Europe / Moyen-Orient
-
- YANMAR COMPACT Allemagne GmbH
- Allemagne
Compact Equipment
-
- YANMAR CONSTRUCTION EQUIPMENT EUROPE S.A.S.
- France
Compact Equipment
-
- YANMAR EUROPE B.V.
- Pays-Bas
AgricultureSystèmes énergétiquesMoteurMarine
-
- YANMAR MARINE INTERNATIONAL B.V.
- Pays-Bas
Marin
-
- YANMAR TURKEY MAKINE A.S
- Turkey
AgricultureEnergy SystemsCompact EquipmentEngine
Asie-Pacifique
-
- YANMAR ASIA (SINGAPORE) CORPORATION PTE. LTD.
- Singapour
Compact EquipmentEnergy SystemsEngineMarine
-
- YANMAR ENGINE (SHANGHAI) CO., LTD.
- Chine (Shanghai)
Compact EquipmentEnergy SystemsEngineComponent
-
- YANMAR AGRICULTURAL EQUIPMENT (CHINA) CO., LTD.
- Chine (Wuxi)
Agriculture
-
- MACHINES AGRICOLES YANMAR (COREE) CO., LTD.
- Corée
Agriculture
-
- YANMAR S.P. CO., LTD.
- Thaïlande
AgricultureCompact EquipmentEngine
-
- TP. YANMAR DIESEL INDONÉSIE
- Indonésie
Moteuragricole
-
- Yanmar Myanmar Co., Ltd.
- Birmanie
Agriculture
-
- YANMAR ENGINE MANUFACTURING INDIA PRIVATE LIMITED
- Inde
Moteur
-
- YANMAR COROMANDEL AGRISOLUTIONS PRIVATE LIMITED
- Inde
Agriculture
-
- YANMAR PHILIPPINES CORPORATION
- Philippines
Agriculture
-
- YANMAR AGRICULTURAL MACHINERY VIETNAM
COMPANY LIMITED - Vietnam
Agriculture
- YANMAR AGRICULTURAL MACHINERY VIETNAM
- * As of April 2020