O representante da área é
eleito nas finais de Kyushu.

Na sexta-feira, 13 de novembro de 2020, as finais do torneio de seleção da filial de Kyushu do Concurso de Serviços YANMAR AGRI JAPAN foram realizadas no Agri Solutions Center em YANMAR AGRI JAPAN CO., LTD., Filial de Kyushu.
Existem 202 funcionários técnicos sob a jurisdição da filial de Kyushu. Entre eles, 3 excelentes técnicos que venceram a rigorosa seleção trabalharam juntos neste dia para a passagem para o concurso nacional.
Dos 3, apenas um pode avançar para a próxima competição nacional. O concurso continuou com a atenção tanto dos competidores quanto dos juízes, e o representante da área de Kyushu para 2020 foi decidido.

As atividades diárias, as capacidades técnicas e as habilidades propostas são examinadas.

The competition at Yanmar Agri Japan was in two parts. A “technical part” to check technical abilities and a “proposal part” to look at proposal skills in certain conversations.
“Technical part” was held outdoors. Machine troubles are to be solved technically. In addition to the normally used tools, the judges see whether they can use the functions of Yanmar’s original service system “SA-D (Smart Assist-Direct)*” for a quicker and safer repairment. Based on the examination sheet, judges score the process of finishing in time while utilizing daily knowledge.

“Proposal part” was held indoors. A role-playing system was adopted in which other Yanmar employees acted as customers and contestants served them. The point here is whether the staff is able to serve a customer dissatisfied with the estimated price so that they can understand and make a deal. Contestants provide explanations that are easy for customers to understand and convince, while presenting quotations and materials prepared in advance. It is an important examination for us to explain carefully what part of the machine needs repair and what caused it to break down, because this can lead to our trust.

Com toda esperança, seguiram

It was November... but sunny as it can be. All were sweating at the contest. During the examination, other sales staff members were also watching seriously, and it seemed that they were looking for something that they could incorporate or refer to. In addition, the judges that gathered from within the jurisdiction of the Kyushu branch office for each department are also conducting the examination sincerely with a fair eye. It was a contest where anyone could feel the unwavering passion from all the people involved.
At the award ceremony, Mr. Kanaizumi, who was last year’s winner who participated as a judge, encouraged Mr. Nakazono, the representative of the Kyushu area. “The good atmosphere of your store was shown by the words that you strongly responded to a customer in the proposal power part ‘Leave it to Yanmar’. Please do your best for the national competition.” President Sugiyama, who also participated as a judge, closed the Service Contest Kyushu branch final tournament “I think it's a lot of detailed work, but you’ve been working hard and I've learned a lot too.”

• * Observação: SA-D é a abreviatura de Smart Assist-Direct. O sistema da Yanmar para apoiar a manutenção, como o gerenciamento do estado atual dos motores e sistemas elétricos, avarias e substituição de peças. A verificação e operação podem ser feitas em um PC ou tablet.