Selection Report YANMAR ENERGY SYSTEM CO., LTD.

Relatório de Seleção 03

YANMAR ENERGY SYSTEM CO., LTD.

Processo de seleção, avaliação das atividades diárias.

Yanmar Energy System Co., Ltd. is a company that handles development, manufacturing, sales, construction, and maintenance service on power generation systems (emergency or regular power generation equipment / cogeneration), air conditioning systems (gas heat pump air conditioners (GHP)), drive systems, solar power generation systems, remote monitoring systems, etc. For “a society that realizes an energy-saving lifestyle,” which is Yanmar’s vision, we provide optimal solutions that meet the challenges of our customers.
Regular maintenance must be conducted to use the air conditioning system and power generation system comfortably and safely. We strive to provide quick and polite support for regular inspections, replacement of consumable parts, and repairs.
For the Service Awards, a total of 3 people were selected from the service staff of 26 support centers nationwide. 1 from the air conditioning system department, 1 from the power generation system department, and 1 from the parts department. Here, the process of selection is explained.
*This selection was held in 2020.

O sistema de monitoramento remoto (RESS = Remote Energy Support System) monitora constantemente dispositivos e sistemas. Temos um sistema para responder imediatamente a qualquer problema.

Fluxo de Seleção

Slide >>

Primary Examination (Work evaluation)：Screening is based on point evaluation according to the job in each department.｜ Secondary Examination (Work evaluation)：Voting is conducted and selected by the representative of each support center and the head office management department, which often work together in daily operation.｜Final Examination (Contest)：10 people selected from the power generation service department and the air conditioning service department gave presentations.｜ Receiving the Service Awards：The 1st to 3rd place in each category received the Yanmar Energy System's original award, the ES Award. Among them, the 1st place won the Service Awards!

Relatório de exame final
(Departamento de serviço de ar condicionado)

Este ano, o exame final foi realizado online.

30 de setembro de 2020. Normalmente, o exame final é realizado na frente dos juízes, mas desta vez foi realizado remotamente online devido ao COVID-19. Os 5 participantes que passaram no exame secundário deram suas opiniões sobre seus esforços de trabalho e sobre o que eles têm cuidado ao lidar com os clientes.
Incluindo o tema escolhido por cada pessoa, o processo de resolução de um problema, os resultados e o conteúdo da apresentação serão julgados de acordo com os critérios de avaliação.
Por se tratar de uma apresentação do próprio escritório, decorreu de forma descontraída, mas a expressão facial e a atitude sincera estiveram presentes no concurso.

O exame final é realizado por executivos com base nos critérios de avaliação de quatro categorias: (1) tema, (2) processo, (3) resultados e (4) apresentação.

Yanmar Energy System’s original ‘ES Award’ ceremony. The 1st prize winner wins the Service Awards.

Anunciado o 'Prêmio ES' original para se tornar um recurso humano que pode demonstrar suas habilidades quando necessário e em emergência.

YANMAR ENERGY SYSTEM CO., LTD. handles products such as equipment and machines that support social infrastructure and protect people's property and lives. We hold our own ES Award to be a service staff who can not only listen to customers' voices, think and act (preventive maintenance), but also make daily surveys, diagnosis and suggestions so as not to stop customers.
At the ES Award Ceremony held on another day after the final examination, the 1st to 3rd places were commended, and the 1st place received the Service Awards.

Comentários dos juízes

YANMAR ENERGY SYSTEM CO., LTD. Diretor Geral da Divisão de Suporte ao Cliente da Sede- Sr. Masahiro KANAMORI: Foi minha terceira vez como juiz. Como um evento único como o YES, criamos um novo Prêmio Rookie (terceiro ano após entrar na empresa) e um Prêmio Especial Internacional. Os exames primário e secundário foram realizados por meio de triagem documental, e o exame final foi realizado com base no conteúdo do trabalho, enfoque particular e realizações. O plano era que os indicados para o exame final fizessem uma apresentação diante dos próprios juízes, mas devido ao COVID-19, decidimos não fazer nenhuma viagem de negócios, e desta vez foi realizada remotamente, mas o entusiasmo alcançou-nos totalmente.

I think the Service Awards are a good opportunity to set a goal of daily activities, with the desire to be commended on the spot someday. I would like the award-winning people to be proud in their future work and provide guidance and education for younger generations. In that respect as well, I think it is increasing the value and motivation of the service staff.

Through this Service Awards, it would be great if we could develop people who are willing to improve their skills and who can solve complicated and difficult situations with high technique. In addition, I hope that you will be able to tell this experience to everyone around you, make proposals that will improve the level of the service staff as a whole, and take actions for reforms, and become a human resource who can involve others and work hard to achieve results.