About Service Awards｜Service Awards

About Service Awards

“Yanmar Service Awards” is an event for awarding Yanmar’s service staffs.
The outline of this award and the participating companies are as follows.

Every year, Yanmar selects and commends excellent service staff not only in Japan but also around the world.
This commending event is the Service Awards.
The scale of this award has expanded to dealers and distributors and is still rolling out.
We will continue to praise and enhance efforts of all service staff who are involved in Yanmar products and practice locally-based service around the world.

For all service staffs who maintain Yanmar products

Nhân viên phục vụ là ai?

Không chỉ nhân viên phục vụ thực tế, mà tất cả mọi người tham gia vào công tác hậu mãi của Yanmar đều được gọi chung là nhân viên dịch vụ.

Back Office | Field Staff | Training and Education

Thông điệp của người lãnh đạo

YANMAR GLOBAL CS CO., LTD.
President and CEO Arjan van Geest

In recent years, the global business environment has changed rapidly in the flow of “globalization” and “digital transformation.”
Many of the products handled by the Yanmar Group are “production goods” that are indispensable for production activities in many fields. Therefore, stopping the customer's work due to machine down directly leads to a negative impact on the customer's business. Therefore, prompt and high-quality service activities, including timely preventive maintenance proposals, are becoming more and more important.
Yanmar Group has a vision of “maximizing a lifetime value that customers can obtain.” To achieve this, we believe that creating an environment in which service staff who support customers on-site can work with peace of mind and satisfaction is a top priority.
We have positioned and developed this Service Awards as one of our major pillars. We will continue to improve the quality of services of the Yanmar Group by self-improvement, and aim to be a group that customers choose permanently.

CÔNG TY TNHH THIẾT BỊ XÂY DỰNG YANMAR.
Giám đốc điều hành Giuliano PARODI

In Yanmar, we want to facilitate and strengthen the relationship between the users and our distribution network and to provide consistently the best customer experience.
Many statistics demonstrate that up to 80% of the customer decision to buy the same brand from the same dealer is based on the aftermarket experience.
As customer expectations about service evolve continuously, as technology provides increasing opportunities, especially within the digital transformation, Yanmar Service
Awards are a great forum of reflection, of sharing and of learning which highlight the importance the Yanmar Group dedicates to the subject of customer and aftermarket experience.

Giới thiệu về logo

The logo of this Service Awards contain the idea that “customers and the service personnel who support them are the treasure of YANMAR.”
As an expression of goods that have no form (service), we use a wrench, which can be a symbol of service staff, and a handshake with customers as a motif. These are expressed in the letter S that the winner has built a relationship of trust with customers.

Bản đồ của những người được đề cử

Nhật Bản

CÔNG TY TNHH THIẾT BỊ XÂY DỰNG YANMAR.

Nhật Bản

Compact Equipment
CÔNG TY TNHH YANMAR AGRI NHẬT BẢN.

Nhật Bản

Nông nghiệp
CÔNG TY TNHH HỆ THỐNG HÀNG HẢI YANMAR.

Nhật Bản

Động cơ
CÔNG TY TNHH KỸ THUẬT YANMAR.

Nhật Bản

Động cơ
CÔNG TY TNHH HỆ THỐNG NĂNG LƯỢNG YANMAR.

Nhật Bản

Hệ thống năng lượng
CÔNG TY TNHH HỆ THỐNG YANMAR XANH

Nhật Bản

Nông nghiệp

Bắc Mỹ / Mỹ Latinh

CÔNG TY CỔ PHẦN YANMAR MỸ

Châu Mỹ

AgricultureCompact EquipmentEnergy SystemsEngineMarine
YANMAR NAM MỸ CÔNG NGHIỆP DE MAQUINAS LTDA.

Brazil

AgricultureCompact Equipment
YANMAR COMPACT EQUIPMENT NORTH AMERICA

Châu Mỹ

Compact Equipment
TUFF TORQ CORPORATION

Châu Mỹ

Component

Châu Âu / Trung Đông

YANMAR COMPACT Đức GmbH

nước Đức

Compact Equipment
THIẾT BỊ XÂY DỰNG YANMAR CHÂU ÂU SAS

Nước pháp

Compact Equipment
YANMAR CHÂU ÂU B.V.

nước Hà Lan

Hệ thống năng lượngnông nghiệpĐộng cơ hànghải
YANMAR MARINE INTERNATIONAL B.V.

nước Hà Lan

Hàng hải
YANMAR TURKEY MAKINE A.S

Turkey

AgricultureEnergy SystemsCompact EquipmentEngine

Châu Á Thái Bình Dương

YANMAR ASIA (SINGAPORE) CORPORATION PTE. CÔNG TY TNHH.

Singapore

Compact EquipmentEnergy SystemsEngineMarine
CÔNG TY TNHH YANMAR ENGINE (THƯỢNG HẢI).

Trung Quốc (Thượng Hải)

Compact EquipmentEnergy SystemsEngineComponent
CÔNG TY TNHH THIẾT BỊ NÔNG NGHIỆP YANMAR (TRUNG QUỐC).

Trung Quốc (Vô Tích)

Nông nghiệp
CÔNG TY TNHH MÁY NÔNG NGHIỆP YANMAR (HÀN QUỐC).

Hàn Quốc

Nông nghiệp
CÔNG TY TNHH YANMAR S.P.

nước Thái Lan

AgricultureCompact EquipmentEngine
PT. YANMAR DIESEL INDONESIA

Indonesia

Động cơnông nghiệp
CÔNG TY TNHH YANMAR MYANMAR.

Myanmar

Nông nghiệp
YANMAR ENGINE MANUFACTURING INDIA PRIVATE LIMITED

Ấn Độ

Động cơ
YANMAR COROMANDEL AGRISOLUTIONS GIỚI HẠN RIÊNG TƯ

Ấn Độ

Nông nghiệp
YANMAR PHILIPPINES CORPORATION

Philippines

Nông nghiệp
YANMAR AGRICULTURAL MACHINERY VIETNAM
COMPANY LIMITED

Vietnam

Nông nghiệp

* As of April 2020