About Service Awards
“Yanmar Service Awards” is an event for awarding Yanmar’s service staffs.
The outline of this award and the participating companies are as follows.
Every year, Yanmar selects and commends excellent service staff not only in Japan but also around the world.
This commending event is the Service Awards.
The scale of this award has expanded to dealers and distributors and is still rolling out.
We will continue to praise and enhance efforts of all service staff who are involved in Yanmar products and practice locally-based service around the world.
Vem är en servicepersonal?
Inte bara den faktiska servicepersonen utan alla som är involverade i Yanmars efterförsäljning kallas tillsammans för servicepersonalen.
Ledarens budskap
YANMAR GLOBAL CS CO., LTD.
President and CEO Arjan van Geest
In recent years, the global business environment has changed rapidly in the flow of “globalization” and “digital transformation.”
Many of the products handled by the Yanmar Group are “production goods” that are indispensable for production activities in many fields.
Therefore, stopping the customer's work due to machine down directly leads to a negative impact on the customer's business.
Therefore, prompt and high-quality service activities, including timely preventive maintenance proposals, are becoming more and more important.
Yanmar Group has a vision of “maximizing a lifetime value that customers can obtain.”
To achieve this, we believe that creating an environment in which service staff who support customers on-site can work with peace of mind and satisfaction is a top priority.
We have positioned and developed this Service Awards as one of our major pillars. We will continue to improve the quality of services of the Yanmar Group by self-improvement, and aim to be a group that customers choose permanently.
YANMAR CONSTRUCTION EQUIPMENT CO., LTD.
VD Giuliano PARODI
In Yanmar, we want to facilitate and strengthen the relationship between the users and our distribution network and to provide consistently the best customer experience.
Many statistics demonstrate that up to 80% of the customer decision to buy the same brand from the same dealer is based on the aftermarket experience.
As customer expectations about service evolve continuously, as technology provides increasing opportunities, especially within the digital transformation, Yanmar Service
Awards are a great forum of reflection, of sharing and of learning which highlight the importance the Yanmar Group dedicates to the subject of customer and aftermarket experience.
Om logotypen
The logo of this Service Awards contain the idea that “customers and the service personnel who support them are the treasure of YANMAR.”
As an expression of goods that have no form (service), we use a wrench, which can be a symbol of service staff, and a handshake with customers as a motif. These are expressed in the letter S that the winner has built a relationship of trust with customers.
Karta över nominerade
Japan
-
- YANMAR CONSTRUCTION EQUIPMENT CO., LTD.
- Japan
Compact Equipment
-
- YANMAR AGRI JAPAN CO., LTD.
- Japan
Lantbruk
-
- YANMAR MARINE SYSTEM CO., LTD.
- Japan
Motor
-
- YANMAR ENGINEERING CO., LTD.
- Japan
Motor
-
- YANMAR ENERGY SYSTEM CO., LTD.
- Japan
Energisystem
-
- YANMAR GREEN SYSTEM CO., LTD.
- Japan
Lantbruk
Nordamerika / Latinamerika
-
- YANMAR AMERICA CORPORATION
- Amerika
AgricultureCompact EquipmentEnergy SystemsEngineMarine
-
- YANMAR SYDAMERIKA INDUSTRIA DE MAQUINAS LTDA.
- Brasilien
AgricultureCompact Equipment
-
- YANMAR COMPACT EQUIPMENT NORTH AMERICA
- Amerika
Compact Equipment
-
- TUFF TORQ CORPORATION
- Amerika
Component
Europa / Mellanöstern
-
- YANMAR COMPACT Germany GmbH
- Tyskland
Compact Equipment
-
- YANMAR CONSTRUCTION EQUIPMENT EUROPE SAS
- Frankrike
Compact Equipment
-
- YANMAR EUROPE BV
- Nederländerna
AgricultureEnergy SystemsEngineMarine
-
- YANMAR MARINE INTERNATIONAL BV
- Nederländerna
Marin
-
- YANMAR TURKEY MAKINE A.S
- Turkey
AgricultureEnergy SystemsCompact EquipmentEngine
Asien och Stillahavsområdet
-
- YANMAR ASIA (SINGAPORE) CORPORATION PTE. LTD.
- Singapore
Compact EquipmentEnergy SystemsEngineMarine
-
- YANMAR ENGINE (SHANGHAI) CO., LTD.
- Kina (Shanghai)
Compact EquipmentEnergy SystemsEngineComponent
-
- YANMAR AGRICULTURAL EQUIPMENT (CHINA) CO., LTD.
- Kina (Wuxi)
Lantbruk
-
- YANMAR AGRICULTURAL MACHINERY (KOREA) CO., LTD.
- Korea
Lantbruk
-
- YANMAR SP CO., LTD.
- Thailand
AgricultureCompact EquipmentEngine
-
- PT. YANMAR DIESEL INDONESIEN
- Indonesien
Lantbruksmotor_
-
- YANMAR MYANMAR CO., LTD.
- Myanmar
Lantbruk
-
- YANMAR ENGINE MANUFACTURING INDIA PRIVATE LIMITED
- Indien
Motor
-
- YANMAR COROMANDEL AGRISOLUTIONS PRIVATE LIMITED
- Indien
Lantbruk
-
- YANMAR PHILIPPINES CORPORATION
- Philippines
Lantbruk
-
- YANMAR AGRICULTURAL MACHINERY VIETNAM
COMPANY LIMITED - Vietnam
Lantbruk
- YANMAR AGRICULTURAL MACHINERY VIETNAM
- * As of April 2020