Selection Report YANMAR ENERGY SYSTEM CO., LTD.

Urvalsrapport 03

YANMAR ENERGY SYSTEM CO., LTD.

Införande av ett arbetsutvärderande typval som utvärderar dagliga aktiviteter

Yanmar Energy System Co., Ltd. is a company that handles development, manufacturing, sales, construction, and maintenance service on power generation systems (emergency or regular power generation equipment / cogeneration), air conditioning systems (gas heat pump air conditioners (GHP)), drive systems, solar power generation systems, remote monitoring systems, etc. For “a society that realizes an energy-saving lifestyle,” which is Yanmar’s vision, we provide optimal solutions that meet the challenges of our customers.
Regular maintenance must be conducted to use the air conditioning system and power generation system comfortably and safely. We strive to provide quick and polite support for regular inspections, replacement of consumable parts, and repairs.
For the Service Awards, a total of 3 people were selected from the service staff of 26 support centers nationwide. 1 from the air conditioning system department, 1 from the power generation system department, and 1 from the parts department. Here, the process of selection is explained.
*This selection was held in 2020.

Fjärrövervakningssystemet (RESS=Remote Energy Support System) övervakar ständigt enheter och system. Vi har ett system på plats för att reagera omedelbart på eventuella problem.

Urvalsflöde

Skjut >>

Primary Examination (Work evaluation)：Screening is based on point evaluation according to the job in each department.｜ Secondary Examination (Work evaluation)：Voting is conducted and selected by the representative of each support center and the head office management department, which often work together in daily operation.｜Final Examination (Contest)：10 people selected from the power generation service department and the air conditioning service department gave presentations.｜ Receiving the Service Awards：The 1st to 3rd place in each category received the Yanmar Energy System's original award, the ES Award. Among them, the 1st place won the Service Awards!

Slutlig tentamensrapport
(Avdelning för luftkonditionering)

I år hölls slutprovet online.

30 september 2020. Normalt genomförs den slutliga undersökningen inför domarna, men den här gången hölls den på distans online på grund av effekten av covid-19-spridningen. De 5 tävlande som klarade gymnasieprovet gav sina tankar om sin arbetsinsats och vad de är noga med i kontakt med kunder.
Inklusive temat valt av varje person, processen för att lösa ett problem, resultaten och innehållet i presentationen kommer att bedömas enligt utvärderingskriterierna.
Eftersom det var en presentation från deras eget kontor gick det avslappnat till, men ansiktsuttrycket och den uppriktiga attityden fanns med i tävlingen.

Den slutliga undersökningen genomförs av chefer baserat på utvärderingskriterierna för fyra kategorier: (1) tema, (2) process, (3) resultat och (4) presentation.

Yanmar Energy System’s original ‘ES Award’ ceremony. The 1st prize winner wins the Service Awards.

Tillkännagav det ursprungliga "ES Award" för att bli en mänsklig resurs som kan visa sina förmågor vid behov och i nödsituationer.

YANMAR ENERGY SYSTEM CO., LTD. handles products such as equipment and machines that support social infrastructure and protect people's property and lives. We hold our own ES Award to be a service staff who can not only listen to customers' voices, think and act (preventive maintenance), but also make daily surveys, diagnosis and suggestions so as not to stop customers.
At the ES Award Ceremony held on another day after the final examination, the 1st to 3rd places were commended, and the 1st place received the Service Awards.

Kommentarer från domare

YANMAR ENERGY SYSTEM CO., LTD. Huvudkontor Customer Support Division Generaldirektör - Mr. Masahiro KANAMORI: Det var tredje gången jag var domare. Som ett unikt evenemang som YES inrättade vi en ny Rookie Award (tredje året efter att vi gick med i företaget) och Overseas Special Award. Primär- och sekundärtentamen genomfördes genom dokumentgranskning och sluttentamen gjordes utifrån innehållet i ens arbete, särskild inriktning och prestationer. Planen var att låta de nominerade till slutprovet hålla en presentation inför de faktiska domarna, men på grund av covid-19-spridningen beslutade vi att inte göra några tjänsteresor, och den här gången hölls det på distans, men entusiasmen nått oss helt.

I think the Service Awards are a good opportunity to set a goal of daily activities, with the desire to be commended on the spot someday. I would like the award-winning people to be proud in their future work and provide guidance and education for younger generations. In that respect as well, I think it is increasing the value and motivation of the service staff.

Through this Service Awards, it would be great if we could develop people who are willing to improve their skills and who can solve complicated and difficult situations with high technique. In addition, I hope that you will be able to tell this experience to everyone around you, make proposals that will improve the level of the service staff as a whole, and take actions for reforms, and become a human resource who can involve others and work hard to achieve results.