Selection Report YANMAR ENERGY SYSTEM CO., LTD.

선발 보고서 03

YANMAR ENERGY SYSTEM CO., LTD.

일상 활동을 평가하는 업무 평가 유형 선택 도입

Yanmar Energy System Co., Ltd. is a company that handles development, manufacturing, sales, construction, and maintenance service on power generation systems (emergency or regular power generation equipment / cogeneration), air conditioning systems (gas heat pump air conditioners (GHP)), drive systems, solar power generation systems, remote monitoring systems, etc. For “a society that realizes an energy-saving lifestyle,” which is Yanmar’s vision, we provide optimal solutions that meet the challenges of our customers.
Regular maintenance must be conducted to use the air conditioning system and power generation system comfortably and safely. We strive to provide quick and polite support for regular inspections, replacement of consumable parts, and repairs.
For the Service Awards, a total of 3 people were selected from the service staff of 26 support centers nationwide. 1 from the air conditioning system department, 1 from the power generation system department, and 1 from the parts department. Here, the process of selection is explained.
*This selection was held in 2020.

원격 모니터링 시스템(RESS=Remote Energy Support System)은 장치 및 시스템을 지속적으로 모니터링합니다. 문제 발생 시 즉시 대응할 수 있는 시스템을 갖추고 있습니다.

선택 흐름

슬라이드 >>

Primary Examination (Work evaluation)：Screening is based on point evaluation according to the job in each department.｜ Secondary Examination (Work evaluation)：Voting is conducted and selected by the representative of each support center and the head office management department, which often work together in daily operation.｜Final Examination (Contest)：10 people selected from the power generation service department and the air conditioning service department gave presentations.｜ Receiving the Service Awards：The 1st to 3rd place in each category received the Yanmar Energy System's original award, the ES Award. Among them, the 1st place won the Service Awards!

최종 심사 보고서
(에어컨 서비스 부서)

올해는 기말고사가 온라인으로 치러졌다.

2020년 9월 30일. 평소에는 심사위원 앞에서 기말고사가 진행되지만, 이번에는 코로나19 확산 영향으로 원격 온라인으로 진행됐다. 2차 심사를 통과한 5명의 참가자들은 업무에 대한 노력과 고객 응대 시 주의할 점에 대해 소감을 전했다.
각 사람이 선택한 주제를 포함하여 문제 해결 과정, 결과 및 발표 내용은 평가 기준에 따라 심사됩니다.
각자의 사무실에서 진행되는 프리젠테이션인 만큼 편안한 분위기에서 진행됐지만, 경연에는 표정과 진지함이 묻어났다.

최종심사는 (1)주제, (2)과정, (3)결과, (4)발표의 4가지 평가기준에 따라 임원이 실시한다.

Yanmar Energy System’s original ‘ES Award’ ceremony. The 1st prize winner wins the Service Awards.

필요할 때나 비상시에 자신의 능력을 발휘할 수 있는 인재가 되기 위해 본래의 'ES Award'를 발표했습니다.

YANMAR ENERGY SYSTEM CO., LTD. handles products such as equipment and machines that support social infrastructure and protect people's property and lives. We hold our own ES Award to be a service staff who can not only listen to customers' voices, think and act (preventive maintenance), but also make daily surveys, diagnosis and suggestions so as not to stop customers.
At the ES Award Ceremony held on another day after the final examination, the 1st to 3rd places were commended, and the 1st place received the Service Awards.

심사위원의 코멘트

YANMAR ENERGY SYSTEM CO., LTD. 본사 고객 지원 부문 사무 총장 - Mr. Masahiro KANAMORI: 세 번째 심사위원이었다. YES라는 독특한 행사로 신인상(입사 3년차)과 해외특별상을 신설했다. 1차, 2차 시험은 서류전형으로 이루어지며, 최종심사는 업무내용, 중점사항, 성취도 등을 고려하여 실시하였다. 기말고사 후보자들이 실제 심사위원들 앞에서 발표를 하게 할 예정이었으나 코로나19 확산으로 인해 출장을 하지 않기로 하고 이번에는 원격으로 진행하게 되었지만, 우리에게 완전히 도달했습니다.

I think the Service Awards are a good opportunity to set a goal of daily activities, with the desire to be commended on the spot someday. I would like the award-winning people to be proud in their future work and provide guidance and education for younger generations. In that respect as well, I think it is increasing the value and motivation of the service staff.

Through this Service Awards, it would be great if we could develop people who are willing to improve their skills and who can solve complicated and difficult situations with high technique. In addition, I hope that you will be able to tell this experience to everyone around you, make proposals that will improve the level of the service staff as a whole, and take actions for reforms, and become a human resource who can involve others and work hard to achieve results.