Selection Report YANMAR ENERGY SYSTEM CO., LTD.

Rapporto sulla Selezione 03

YANMAR ENERGY SYSTEM CO., LTD.

Presentazione del sistema di valutazione del lavoro per valutare le attività quotidiane

Yanmar Energy System Co., Ltd. is a company that handles development, manufacturing, sales, construction, and maintenance service on power generation systems (emergency or regular power generation equipment / cogeneration), air conditioning systems (gas heat pump air conditioners (GHP)), drive systems, solar power generation systems, remote monitoring systems, etc. For “a society that realizes an energy-saving lifestyle,” which is Yanmar’s vision, we provide optimal solutions that meet the challenges of our customers.
Regular maintenance must be conducted to use the air conditioning system and power generation system comfortably and safely. We strive to provide quick and polite support for regular inspections, replacement of consumable parts, and repairs.
For the Service Awards, a total of 3 people were selected from the service staff of 26 support centers nationwide. 1 from the air conditioning system department, 1 from the power generation system department, and 1 from the parts department. Here, the process of selection is explained.
*This selection was held in 2020.

Il sistema di monitoraggio remoto (RESS=Remote Energy Support System) monitora costantemente dispositivi e sistemi. Il sistema in atto permette di rispondere immediatamente a qualsiasi problema.

Processo di selezione

Diapositiva >>

Primary Examination (Work evaluation)：Screening is based on point evaluation according to the job in each department.｜ Secondary Examination (Work evaluation)：Voting is conducted and selected by the representative of each support center and the head office management department, which often work together in daily operation.｜Final Examination (Contest)：10 people selected from the power generation service department and the air conditioning service department gave presentations.｜ Receiving the Service Awards：The 1st to 3rd place in each category received the Yanmar Energy System's original award, the ES Award. Among them, the 1st place won the Service Awards!

Relazione sull’Esame Finale
(Reparto Assistenza Impianti di Condizionamento)

Quest'anno l'esame finale si è svolto online.

30 settembre 2020. Sebbene l'esame finale si svolga ordinariamente di fronte ai giudici, questa volta si è svolto online a causa della diffusione del COVID-19. I cinque concorrenti che hanno superato l'esame secondario hanno espresso le loro opinioni su come affrontano il proprio lavoro e sugli aspetti a cui prestano attenzione quando trattano con i clienti.
I temi scelti da ciascuna persona, il processo di risoluzione di un problema, i risultati e il contenuto della presentazione verranno giudicati in base ai criteri di valutazione.
Trattandosi di presentazioni dagli uffici dei candidati, l’atmosfera era alquanto rilassata ma le espressioni facciali esprimevano un atteggiamento sincero nei confronti del concorso.

L'esame finale è condotto dai dirigenti sulla base dei criteri di valutazione in quattro categorie: (1) tema, (2) processo, (3) risultati e (4) presentazione.

Yanmar Energy System’s original ‘ES Award’ ceremony. The 1st prize winner wins the Service Awards.

Annuncio dell'originale 'Premio ES' per selezionare risorse umane in grado di dimostrare le proprie capacità quando necessario e in caso di emergenza.

YANMAR ENERGY SYSTEM CO., LTD. handles products such as equipment and machines that support social infrastructure and protect people's property and lives. We hold our own ES Award to be a service staff who can not only listen to customers' voices, think and act (preventive maintenance), but also make daily surveys, diagnosis and suggestions so as not to stop customers.
At the ES Award Ceremony held on another day after the final examination, the 1st to 3rd places were commended, and the 1st place received the Service Awards.

Commenti dei giudici

YANMAR ENERGY SYSTEM CO., LTD. Sede Centrale, Divisione Assistenza Clienti Direttore Generale - Masahiro KANAMORI: Era la terza volta che facevo il giudice. Come YES, abbiamo istituito due eventi unici, un Premio Nuovi Arrivati (terzo anno dopo l’ingresso in azienda) e un Premio Speciale Esteri. Gli esami primari e secondari sono stati condotti mediante screening di documenti, mentre l'esame finale è stato condotto in base al contenuto, al focus e ai risultati del proprio lavoro. Era previsto che i candidati per l'esame finale tenessero le loro presentazioni davanti ai giudici, ma in seguito alla diffusione del COVID-19, abbiamo deciso di evitare viaggi di lavoro, e nonostante tutto si sia svolto a distanza, l'entusiasmo era chiaramente palpabile.

I think the Service Awards are a good opportunity to set a goal of daily activities, with the desire to be commended on the spot someday. I would like the award-winning people to be proud in their future work and provide guidance and education for younger generations. In that respect as well, I think it is increasing the value and motivation of the service staff.

Through this Service Awards, it would be great if we could develop people who are willing to improve their skills and who can solve complicated and difficult situations with high technique. In addition, I hope that you will be able to tell this experience to everyone around you, make proposals that will improve the level of the service staff as a whole, and take actions for reforms, and become a human resource who can involve others and work hard to achieve results.