Seçim Raporu 02

YANMAR MYANMAR CO., LTD.

Myanmar'da seçimin tanıtılması, raporlar ve uygulama testleri yürütüyor

Myanmar boasts the world's seventh largest rice production, and is an important market from the perspective of global food supply and demand. Yanmar Myanmar Co., Ltd. is actively engaged in providing various agricultural machinery and solutions that match local needs, as well as providing high-quality services. The office also has a full range of maintenance facilities, a large parts center, education and training facilities for farmers and service personnel, and an exhibition room with enhanced hospitality.
For the Service Awards, a total of 3 people were selected. 1 from each of the 3 categories: a dealer service personnel, a dealer parts personnel, and an engineer out of Yanmar Myanmar Co., Ltd. and dealers. Here, the process of selection is explained.
*This selection was held in 2020.

Seçim Akışı

Slayt >>

Selection Criteria | Service (Dealer) : Achievement of evaluation criteria (daily point adding system) | Parts (Dealer) : Achievement of evaluation criteria (daily point adding system) | Technical (Yanmar Myanmar + Dealers) : Written and practical exams

Out of 64 people in (1) service, (2) parts, and (3) technical departments,
one person each with the highest evaluation (three people in total) won the Service Awards.

Sürece Genel Bakış

In YANMAR MYANMAR CO., LTD. , we first announce the “standards of services provided (evaluation criteria)” to each department.
In the service and parts department, everyone acted with the evaluation criteria in mind from the day after the announcement.
From the following month, evaluation and reports on the evaluation criteria was to be submitted every month, and one person is selected as the best dealer.
After three practice tests, the technical staff will select one of the most talented staff in the final written and practice tests.

  • Servis bölümü
    Announcement of the evaluation criteria.
    In FY2020, 6 criteria were set, and evaluated on a 4-point scale. By holding the Service Awards, the direction of the target service can be visualized, and improvement is also effective.
  • Parça departmanı
    Değerlendirme kriterlerine dayalı ilerleme duyurusu.
    Değerlendirme ilerlemesini her ay geri besleyerek, sipariş doğruluğunu iyileştirme ve zamanında sevkiyat gibi parça uygulamaları da iyileştirilir. Ayrıca, müşteri anketlerinin sonuçlarını açıklıyor ve aynı zamanda müşterinin bakış açısıyla değerlendirmeleri paylaşıyoruz.

Teknik departman

  • Announcement of the evaluation criteria.
    We will also follow the flow to the Service Awards and technical follow-up for new products.
  • İlk uygulama testi.
    Sadece yazılı sınavda yarışan ve referans noktasını geçen personel ikinci uygulama sınavına geçecektir.
  • İkinci uygulama testi çevrimiçi yapıldı. Tarımsal üretim, COVID-19 pandemisi altında bile durmuyor. Sağlıklı hizmet vermeye devam ediyoruz.

2019'da ödül töreni

  • Dealer Management is also working as one to win the Service Awards. This contributed to the spread of Yanmar's service and parts policy, and the dealer president also made a speech saying that he realized that customer satisfaction had increased.
  • All participants and dealer managements were invited to the Service Awards ceremony, which was a grand event. It was a good opportunity for the entire group to further improve service activities and improve customer satisfaction for next year.

yarışmacı röportajı

  • Servis bölümü

    Seinn Yaung So Manufacturing Co., Ltd,
    Bay Pyae Phyo Htoon
    I am in charge of collecting and organizing machine failure information from customers and mechanics, and reporting it to Yanmar Myanmar Co., Ltd.
    I am happy and proud to work as a service staff at Yanmar dealers because Yanmar's services are accurate and visible, and we can provide customers with responsibility, confidence and efficiency.
    If I’d win the Service Awards, I would like to report it to the mechanic team who is at the forefront of customer service. If I can win the award, I think it is the result of their efforts too.

  • Parça departmanı

    Myanmar Future Farm Group Co.,Ltd.
    Bay Than Htun Aung
    As the person in charge of the parts department, I monitor inventory and order status, place orders, and formulate promotion plans for parts.
    Monthly reports and evaluations are a very good guide for better service to our customers in our day-to-day operations.
    The Service Awards have a positive impact on our morale and performance as an effective effort to improve customer satisfaction, and we find it very rewarding to prove our team's reputation.

  • Teknik departman

    TPT Yee Shinn (Tarım) Co, Ltd
    Bay Thet Maung Maung
    Geçen yıl boyunca, YAE* için çalışmaktan edindiğimiz yeni bilgilere dayanarak yerinde pratik yaptık ve test ettik. YAE yeterliliğini kazanmak için çalışmaya devam etme fırsatına sahip olmanın anlamlı olduğunu düşünüyorum ve bu bilginin pratikte doğrudan faydalı olduğunun da farkındayım.
    Ayrıca bu bilgileri astlarımla paylaşırken, küçüklerimin YAE sınavına girmelerine yardımcı olacak rehberliğin bilincindeydim.
    YAE'de okumaktan kazandığımız bilgi ve becerileri uygularken, makineler tamir edildiğinde müşterilerimizin gülümsemelerinden mutluluk ve canlılık alıyoruz.
  • *Note: YAE=Yanmar Agricultural mechanic Examination
    A system that measures knowledge and skills related to YANMAR product technical services according to a unified standard, and certifies employees who meet the standard as “YANMAR mechanic” qualifications. It will be a concrete guideline and goal for raising the skills of employees. Yanmar Myanmar's engineering department has designated the highest scorer in the YAE final exam as the winner of the Service Awards.

Yargıçlardan Yorumlar

Yanmar Myanmar Co., Ltd. (Müşteri Hizmetleri Departmanı) Mr. Tun Win Latt
Şimdiye kadar 3 kez hakim oldum ancak Yanmar Myanmar Co., Ltd.'nin değerlendirme sistemi sayesinde servis personelinin hizmet kalitesinin yıldan yıla arttığını düşünüyorum. Servisin aylık değerlendirmelerine ve raporlarına bakıldığında ve teknik departmanlar, sistematik ve zamanında hizmet sunmaya, sahada ön saflarda çalışan personelin becerilerini geliştirmeye ve iş görgü kurallarını geliştirmeye yardımcı olduklarını hissediyorum.

It goes without saying that individual service skills and manners are important for improving customer satisfaction, but we believe that improving the organizational strength of the entire team is essential. I think the selection system in Myanmar is a good initiative to thoroughly spread the policy to all employees, including staff with little service experience. A sense of competition among service staff has also sprung up, and we are working to maintain high motivation for each other.
I hope that our service staff will continue to work on Service Awards so that they can not only solve customers' problems, but also respond with hospitality and a sense of speed that exceed their expectations.

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