Selection Report YANMAR ENERGY SYSTEM CO., LTD.

Laporan Seleksi 03

YANMAR ENERGY SYSTEM CO., LTD.

Memperkenalkan pilihan tipe evaluasi kerja yang mengevaluasi aktivitas sehari-hari

Yanmar Energy System Co., Ltd. is a company that handles development, manufacturing, sales, construction, and maintenance service on power generation systems (emergency or regular power generation equipment / cogeneration), air conditioning systems (gas heat pump air conditioners (GHP)), drive systems, solar power generation systems, remote monitoring systems, etc. For “a society that realizes an energy-saving lifestyle,” which is Yanmar’s vision, we provide optimal solutions that meet the challenges of our customers.
Regular maintenance must be conducted to use the air conditioning system and power generation system comfortably and safely. We strive to provide quick and polite support for regular inspections, replacement of consumable parts, and repairs.
For the Service Awards, a total of 3 people were selected from the service staff of 26 support centers nationwide. 1 from the air conditioning system department, 1 from the power generation system department, and 1 from the parts department. Here, the process of selection is explained.
*This selection was held in 2020.

Sistem pemantauan jarak jauh (RESS=Remote Energy Support System) secara konstan memonitor perangkat dan sistem. Kami memiliki sistem untuk segera menanggapi masalah apa pun.

Alur Seleksi

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Primary Examination (Work evaluation)：Screening is based on point evaluation according to the job in each department.｜ Secondary Examination (Work evaluation)：Voting is conducted and selected by the representative of each support center and the head office management department, which often work together in daily operation.｜Final Examination (Contest)：10 people selected from the power generation service department and the air conditioning service department gave presentations.｜ Receiving the Service Awards：The 1st to 3rd place in each category received the Yanmar Energy System's original award, the ES Award. Among them, the 1st place won the Service Awards!

Laporan Ujian Akhir
(Departemen layanan pendingin udara)

Tahun ini, ujian akhir dilaksanakan secara online.

30 September 2020. Biasanya, ujian akhir dilakukan di depan dewan juri, tetapi kali ini diadakan secara online karena efek penyebaran COVID-19. 5 kontestan yang lulus ujian sekunder memberikan pemikiran mereka tentang upaya kerja mereka dan apa yang mereka berhati-hati ketika berurusan dengan pelanggan.
Termasuk tema yang dipilih oleh masing-masing orang, proses penyelesaian suatu masalah, hasil, dan isi presentasi akan dinilai sesuai dengan kriteria evaluasi.
Karena itu adalah presentasi dari kantor mereka sendiri, itu berlangsung dalam suasana santai, tetapi ekspresi wajah dan sikap tulus ada dalam kontes.

Ujian akhir dilakukan oleh pelaksana berdasarkan kriteria evaluasi empat kategori: (1) tema, (2) proses, (3) hasil, dan (4) presentasi.

Yanmar Energy System’s original ‘ES Award’ ceremony. The 1st prize winner wins the Service Awards.

Mengumumkan ‘ES Award’ asli untuk menjadi sumber daya manusia yang dapat menunjukkan kemampuannya saat diperlukan dan dalam keadaan darurat.

YANMAR ENERGY SYSTEM CO., LTD. handles products such as equipment and machines that support social infrastructure and protect people's property and lives. We hold our own ES Award to be a service staff who can not only listen to customers' voices, think and act (preventive maintenance), but also make daily surveys, diagnosis and suggestions so as not to stop customers.
At the ES Award Ceremony held on another day after the final examination, the 1st to 3rd places were commended, and the 1st place received the Service Awards.

Komentar dari Juri

YANMAR ENERGY SYSTEM CO., LTD. Kantor Pusat Divisi dukungan pelanggan Direktur Jenderal - Mr. Masahiro KANAMORI: Ini adalah ketiga kalinya saya menjadi juri. Sebagai acara unik sebagai YES, kami menyiapkan Penghargaan Pendatang Baru (tahun ketiga setelah bergabung dengan perusahaan) dan Penghargaan Khusus Luar Negeri. Ujian dasar dan menengah dilakukan dengan penyaringan dokumen, dan ujian akhir dilakukan berdasarkan isi karya, fokus tertentu, dan prestasi. Rencananya para nominator ujian akhir presentasi di depan juri yang sebenarnya, namun karena penyebaran COVID-19, kami memutuskan untuk tidak melakukan perjalanan bisnis, dan kali ini diadakan dari jarak jauh, tetapi antusiasme sepenuhnya mencapai kami.

I think the Service Awards are a good opportunity to set a goal of daily activities, with the desire to be commended on the spot someday. I would like the award-winning people to be proud in their future work and provide guidance and education for younger generations. In that respect as well, I think it is increasing the value and motivation of the service staff.

Through this Service Awards, it would be great if we could develop people who are willing to improve their skills and who can solve complicated and difficult situations with high technique. In addition, I hope that you will be able to tell this experience to everyone around you, make proposals that will improve the level of the service staff as a whole, and take actions for reforms, and become a human resource who can involve others and work hard to achieve results.