Selection Report YANMAR ENERGY SYSTEM CO., LTD.

Utvalgsrapport 03

YANMAR ENERGY SYSTEM CO., LTD.

Introduserer et arbeidsvurderende typevalg som evaluerer daglige aktiviteter

Yanmar Energy System Co., Ltd. is a company that handles development, manufacturing, sales, construction, and maintenance service on power generation systems (emergency or regular power generation equipment / cogeneration), air conditioning systems (gas heat pump air conditioners (GHP)), drive systems, solar power generation systems, remote monitoring systems, etc. For “a society that realizes an energy-saving lifestyle,” which is Yanmar’s vision, we provide optimal solutions that meet the challenges of our customers.
Regular maintenance must be conducted to use the air conditioning system and power generation system comfortably and safely. We strive to provide quick and polite support for regular inspections, replacement of consumable parts, and repairs.
For the Service Awards, a total of 3 people were selected from the service staff of 26 support centers nationwide. 1 from the air conditioning system department, 1 from the power generation system department, and 1 from the parts department. Here, the process of selection is explained.
*This selection was held in 2020.

Fjernovervåkingssystemet (RESS=Remote Energy Support System) overvåker konstant enheter og systemer. Vi har et system for å reagere umiddelbart på eventuelle problemer.

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Primary Examination (Work evaluation)：Screening is based on point evaluation according to the job in each department.｜ Secondary Examination (Work evaluation)：Voting is conducted and selected by the representative of each support center and the head office management department, which often work together in daily operation.｜Final Examination (Contest)：10 people selected from the power generation service department and the air conditioning service department gave presentations.｜ Receiving the Service Awards：The 1st to 3rd place in each category received the Yanmar Energy System's original award, the ES Award. Among them, the 1st place won the Service Awards!

Avsluttende eksamensrapport
(Avdeling for klimaanlegg)

I år ble avsluttende eksamen holdt på nett.

30. september 2020. Normalt gjennomføres den avsluttende eksamen foran dommerne, men denne gangen ble den holdt eksternt på nett på grunn av effekten av spredning av covid-19. De 5 deltakerne som besto videregående eksamen ga sine tanker om arbeidsinnsatsen og hva de er nøye med i møte med kunder.
Inkludert temaet valgt av hver person, prosessen med å løse et problem, resultatene og innholdet i presentasjonen vil bli bedømt i henhold til evalueringskriteriene.
Siden det var en presentasjon fra deres eget kontor, forløp det i en avslappet stemning, men ansiktsuttrykket og den oppriktige holdningen var med i konkurransen.

Den avsluttende eksamen gjennomføres av ledere basert på evalueringskriteriene for fire kategorier: (1) tema, (2) prosess, (3) resultater og (4) presentasjon.

Yanmar Energy System’s original ‘ES Award’ ceremony. The 1st prize winner wins the Service Awards.

Annonserte den originale 'ES Award' for å bli en menneskelig ressurs som kan demonstrere sine evner når det er nødvendig og i nødssituasjoner.

YANMAR ENERGY SYSTEM CO., LTD. handles products such as equipment and machines that support social infrastructure and protect people's property and lives. We hold our own ES Award to be a service staff who can not only listen to customers' voices, think and act (preventive maintenance), but also make daily surveys, diagnosis and suggestions so as not to stop customers.
At the ES Award Ceremony held on another day after the final examination, the 1st to 3rd places were commended, and the 1st place received the Service Awards.

Kommentarer fra dommere

YANMAR ENERGY SYSTEM CO., LTD. Hovedkvarter Kundestøtteavdeling Generaldirektør - Mr. Masahiro KANAMORI: Det var tredje gang jeg var dommer. Som en unik begivenhet som YES, satte vi opp en ny Rookie Award (tredje år etter at vi begynte i selskapet) og Overseas Special Award. Primær- og sekundæreksamenene ble gjennomført ved dokumentscreening, og slutteksamen ble gjennomført ut fra innholdet i ens arbeid, spesielt fokus og prestasjoner. Planen var å la de nominerte til slutteksamen holde en presentasjon foran de faktiske dommerne, men på grunn av spredningen av covid-19 bestemte vi oss for å ikke gjøre noen forretningsreiser, og denne gangen ble det holdt eksternt, men entusiasmen nådd oss fullt ut.

I think the Service Awards are a good opportunity to set a goal of daily activities, with the desire to be commended on the spot someday. I would like the award-winning people to be proud in their future work and provide guidance and education for younger generations. In that respect as well, I think it is increasing the value and motivation of the service staff.

Through this Service Awards, it would be great if we could develop people who are willing to improve their skills and who can solve complicated and difficult situations with high technique. In addition, I hope that you will be able to tell this experience to everyone around you, make proposals that will improve the level of the service staff as a whole, and take actions for reforms, and become a human resource who can involve others and work hard to achieve results.