Selection Report YANMAR ENERGY SYSTEM CO., LTD.

選擇報告 03

洋馬能源系統有限公司

引入評估日常活動的工作評估類型選擇

Yanmar Energy System Co., Ltd. is a company that handles development, manufacturing, sales, construction, and maintenance service on power generation systems (emergency or regular power generation equipment / cogeneration), air conditioning systems (gas heat pump air conditioners (GHP)), drive systems, solar power generation systems, remote monitoring systems, etc. For “a society that realizes an energy-saving lifestyle,” which is Yanmar’s vision, we provide optimal solutions that meet the challenges of our customers.
Regular maintenance must be conducted to use the air conditioning system and power generation system comfortably and safely. We strive to provide quick and polite support for regular inspections, replacement of consumable parts, and repairs.
For the Service Awards, a total of 3 people were selected from the service staff of 26 support centers nationwide. 1 from the air conditioning system department, 1 from the power generation system department, and 1 from the parts department. Here, the process of selection is explained.
*This selection was held in 2020.

遠程監控系統（RESS=Remote Energy Support System）持續監控設備和系統。我們有一個系統可以立即響應任何問題。

選擇流程

幻燈片 >>

Primary Examination (Work evaluation)：Screening is based on point evaluation according to the job in each department.｜ Secondary Examination (Work evaluation)：Voting is conducted and selected by the representative of each support center and the head office management department, which often work together in daily operation.｜Final Examination (Contest)：10 people selected from the power generation service department and the air conditioning service department gave presentations.｜ Receiving the Service Awards：The 1st to 3rd place in each category received the Yanmar Energy System's original award, the ES Award. Among them, the 1st place won the Service Awards!

期末考試報告
（空調維修部）

今年，期末考試在網上舉行。

2020 年 9 月 30 日。通常，期末考試在評委面前進行，但由於 COVID-19 傳播的影響，這次是遠程在線舉行。 5位通過中考的選手，分別就自己的工作努力和與客戶打交道的注意事項發表了自己的看法。
包括每個人選擇的主題，解決問題的過程，結果，以及演講的內容都將根據評估標准進行評判。
既然是自己辦公室的介紹，心情自然輕鬆，但那表情和誠懇的態度卻在比賽中。

期末考試由高管根據四類評價標准進行：（1）主題，（2）過程，（3）結果，（4）陳述。

Yanmar Energy System’s original ‘ES Award’ ceremony. The 1st prize winner wins the Service Awards.

宣布最初的“ES獎”，成為在必要和緊急情況下可以展示自己能力的人力資源。

YANMAR ENERGY SYSTEM CO., LTD. handles products such as equipment and machines that support social infrastructure and protect people's property and lives. We hold our own ES Award to be a service staff who can not only listen to customers' voices, think and act (preventive maintenance), but also make daily surveys, diagnosis and suggestions so as not to stop customers.
At the ES Award Ceremony held on another day after the final examination, the 1st to 3rd places were commended, and the 1st place received the Service Awards.

評委評語

洋馬能源系統有限公司總部客戶支持部部長 - Masahiro KANAMORI 先生: 這是我第三次擔任法官。作為YES的獨特活動，我們設立了新人獎（入職第三年）和海外特別獎。初、中考採用文獻篩選，期末考核根據工作內容、重點、成績進行。本計劃是讓期末考試的被提名者在實際評委面前做演講，但由於 COVID-19 的傳播，我們決定不做任何出差，這次是遠程舉行，但熱情完全到達我們。

I think the Service Awards are a good opportunity to set a goal of daily activities, with the desire to be commended on the spot someday. I would like the award-winning people to be proud in their future work and provide guidance and education for younger generations. In that respect as well, I think it is increasing the value and motivation of the service staff.

Through this Service Awards, it would be great if we could develop people who are willing to improve their skills and who can solve complicated and difficult situations with high technique. In addition, I hope that you will be able to tell this experience to everyone around you, make proposals that will improve the level of the service staff as a whole, and take actions for reforms, and become a human resource who can involve others and work hard to achieve results.