About Service Awards

“Yanmar Service Awards” is an event for awarding Yanmar’s service staffs.
The outline of this award and the participating companies are as follows.

Every year, Yanmar selects and commends excellent service staff not only in Japan but also around the world.
This commending event is the Service Awards.
The scale of this award has expanded to dealers and distributors and is still rolling out.
We will continue to praise and enhance efforts of all service staff who are involved in Yanmar products and practice locally-based service around the world.

For all service staffs who maintain Yanmar products

誰是服務人員？

不僅是實際的服務人員，所有參與洋馬售後的人統稱為服務人員。

Back Office | Field Staff | Training and Education

領導寄語

YANMAR GLOBAL CS CO., LTD.
President and CEO Kiyotaka HIRAMI

In recent years, the global business environment has changed rapidly in the flow of “globalization” and “digital transformation.”
Many of the products handled by the Yanmar Group are “production goods” that are indispensable for production activities in many fields. Therefore, stopping the customer's work due to machine down directly leads to a negative impact on the customer's business. Therefore, prompt and high-quality service activities, including timely preventive maintenance proposals, are becoming more and more important.
Yanmar Group has a vision of “maximizing a lifetime value that customers can obtain.” To achieve this, we believe that creating an environment in which service staff who support customers on-site can work with peace of mind and satisfaction is a top priority.
We have positioned and developed this Service Awards as one of our major pillars. We will continue to improve the quality of services of the Yanmar Group by self-improvement, and aim to be a group that customers choose permanently.

洋馬建築設備有限公司
首席執行官朱利亞諾·帕羅迪

In Yanmar, we want to facilitate and strengthen the relationship between the users and our distribution network and to provide consistently the best customer experience.
Many statistics demonstrate that up to 80% of the customer decision to buy the same brand from the same dealer is based on the aftermarket experience.
As customer expectations about service evolve continuously, as technology provides increasing opportunities, especially within the digital transformation, Yanmar Service
Awards are a great forum of reflection, of sharing and of learning which highlight the importance the Yanmar Group dedicates to the subject of customer and aftermarket experience.

被提名人地圖

日本

  1. 洋馬建築設備有限公司
    日本

    Compact Equipment

  2. YANMAR AGRI JAPAN CO。，LTD。
    日本

    農業

  3. 洋馬海洋系統有限公司
    日本

    引擎

  4. 洋馬工程有限公司
    日本

    引擎

  5. 洋馬能源系統有限公司
    日本

    能源系統

  6. 洋馬綠色系統有限公司
    日本

    農業

北美/拉丁美洲

  1. 洋馬美國公司
    美洲

    AgricultureCompact EquipmentEnergy SystemsEngineMarine

  2. YANMAR SOUTH AMERICA INDUSTRIA DE MAQUINAS LTDA。
    巴西

    AgricultureCompact Equipment

  3. YANMAR COMPACT EQUIPMENT NORTH AMERICA
    美洲

    Compact Equipment

  4. TUFF TORQ CORPORATION
    美洲

    Component

歐洲/中東

  1. YANMAR COMPACT 德國有限公司
    德國

    Compact Equipment

  2. 歐洲洋馬建築設備有限公司
    法國

    Compact Equipment

  3. YANMAR EUROPE B.V.
    荷蘭

    農業能源系統發動機海洋

  4. YANMAR MARINE INTERNATIONAL B.V.
    荷蘭

    海洋

  5. YANMAR TURKEY MAKINE A.S
    Turkey

    AgricultureEnergy SystemsCompact EquipmentEngine

亞太地區

  1. 洋馬亞洲（新加坡）有限公司有限公司
    新加坡

    Compact EquipmentEnergy SystemsEngineMarine

  2. 洋馬發動機（上海）有限公司
    中國（上海）

    Compact EquipmentEnergy SystemsEngineComponent

  3. 洋馬農業裝備（中國）有限公司
    中國（無錫）

    農業

  4. 洋馬農機（韓國）有限公司
    朝鮮

    農業

  5. YANMAR S.P. CO., LTD.
    泰國

    AgricultureCompact EquipmentEngine

  6. PT。洋馬柴油印度尼西亞公司
    印度尼西亞

    農業發動機

  7. 洋馬緬甸有限公司
    緬甸

    農業

  8. YANMAR ENGINE MANUFACTURING INDIA PRIVATE LIMITED
    印度

    引擎

  9. 洋馬科羅曼德農業解決方案私人有限公司
    印度

    農業

  10. YANMAR PHILIPPINES CORPORATION
    Philippines

    農業

  11. YANMAR AGRICULTURAL MACHINERY VIETNAM
    COMPANY LIMITED
    Vietnam

    農業

  • * As of April 2020

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