選擇報告 01

YANMAR AGRI JAPAN CO., LTD.

以國民為對象的九州地區代表遴選報告書

Yanmar Agri Japan Co., Ltd. is a company that provides products and services on agriculture. In Japan, the number of agricultural workers is decreasing year by year, and the cultivating area per capita is increasing. Therefore, we wish an easier farming for a longer time with smart farming that utilizes ICT, such as introducing agricultural machinery. We have systems in place to provide optimal services promptly, such as “Smart Assist” to watch over the agricultural site, “Dr.AGRI” equipped with tools essential for agricultural machinery maintenance, “Remote Support Center” to monitor the condition of agricultural machinery 24 hours a day, and “Agri Support Center” with large machine maintenance factory.
For the Service Awards, a total of 3 people were selected, 1 from the technical employees of the 6 branch offices and 2 from the logistics and maintenance departments. Here, we would like to introduce a Service Contest that selected the technical employee nominees held at the Kyushu branch office.
*This selection was held in 2020.

左邊是一輛名為 Dr. AGRI 的車輛,用於即時診斷和維修。

選擇流程

分公司

  • A total of 3 people, including 1 selected at the national convention and 2 selected from the logistics and maintenance department, won the Service Awards!
  • From the representatives selected from each branch office, further examination is conducted and Service Awards winners are selected.
  • 各分公司的技術和提案能力競爭的代表被揭曉。
  • 作為第二輪資格賽,在每個分支機構舉行服務競賽。
  • 進行洋馬的原始學術測試。在 1,249 人中,通過參考點的服務人員將進入第二輪排位賽。
  • 放大九州支部決賽!

分公司

北海道

東北

關東甲信越

中部近畿

中國四國

九州

A total of 3 people, including 1 selected at the national convention and 2 selected from the logistics and maintenance department, won the Service Awards!|
      From the representatives selected from each branch office, further examination is conducted and Service Award winners are selected.|From the representatives selected from each branch office, further examination is conducted and Service Awards winners are selected.|Representatives of each branch office who competed for technical and proposal abilities are revealed.|As a second qualifying round, a Service Contest is held at each branch office.|Conducted Yanmar’s original academic test.|Out of 1,249 people, service staff who passed the reference point moves on to the second qualifying round.
  1. 分公司第一輪資格賽(學術測試)
    進行洋馬的原始學術測試。在 1,249 人中,通過參考點的服務人員將進入第二輪資格賽。
  2. 分公司第二輪資格賽(服務大賽)
    作為第二輪資格賽,在每個分支機構舉行服務競賽。
  3. 公司總決賽(服務大賽)
    各分公司的技術和提案能力競爭的代表被揭曉。
    放大九州支部決賽!
  4. 全國大賽
    From the representatives selected from each branch office, further examination is conducted and Service Awards winners are selected.
  5. A total of 3 people, including 1 selected at the national convention and 2 selected from the logistics and maintenance department, won the Service Awards!

服務競賽概覽

At the Yanmar Agri Japan Service Contest, in addition to the “general skill (technical part)” required of technical employees,
nominees compete in the usage skill of Yanmar's original service tool “SA-D (Smart Assist Direct)” that supports products with high functions,
and also their “service proposal skill (proposal part)” toward customers.

  • 技術部分(40 分鐘)
    檢查預設條件的技術能力。除了基本技術外,評委們還對準確性和靈巧等5個等級的5個檢查點進行評分。
  • 提案部分(10 分鐘)
    判斷對維修細節和估計金額不滿意的客戶的反應能力。評委將對5個級別的所有5個項目進行評分,例如向客戶提出的建議是否合適,是否可以以易於理解和邏輯的方式進行解釋。

服務競賽報告

區域代表是
在九州支部決賽中當選。

2020年11月13日星期五,YANMAR AGRI JAPAN服務大賽九州分部選拔賽決賽在YANMAR AGRI JAPAN CO., LTD.九州分公司農業解決方案中心舉行.
九州分公司所轄技術人員202人。其中,獲得嚴選的3名優秀技術員工在這一天齊心協力,為參加全國大賽的門票而努力。
三人中,只有一人可以晉級下一屆全國比賽。比賽在參賽選手和評委的高度關注下繼續進行,決定了2020年九州地區代表。

假設日常活動,技術能力和提議技巧被檢查。

The competition at Yanmar Agri Japan was in two parts. A “technical part” to check technical abilities and a “proposal part” to look at proposal skills in certain conversations.
“Technical part” was held outdoors. Machine troubles are to be solved technically. In addition to the normally used tools, the judges see whether they can use the functions of Yanmar’s original service system “SA-D (Smart Assist-Direct)*” for a quicker and safer repairment. Based on the examination sheet, judges score the process of finishing in time while utilizing daily knowledge.

In the “Technical part”, examination is carefully done including what kind of tool was used and how it was used.

“Proposal part” was held indoors. A role-playing system was adopted in which other Yanmar employees acted as customers and contestants served them. The point here is whether the staff is able to serve a customer dissatisfied with the estimated price so that they can understand and make a deal. Contestants provide explanations that are easy for customers to understand and convince, while presenting quotations and materials prepared in advance. It is an important examination for us to explain carefully what part of the machine needs repair and what caused it to break down, because this can lead to our trust.

In the “Proposal part”, Q&A session after the announcement was lively.

滿懷希望,獻給國民。

It was November... but sunny as it can be. All were sweating at the contest. During the examination, other sales staff members were also watching seriously, and it seemed that they were looking for something that they could incorporate or refer to. In addition, the judges that gathered from within the jurisdiction of the Kyushu branch office for each department are also conducting the examination sincerely with a fair eye. It was a contest where anyone could feel the unwavering passion from all the people involved.
At the award ceremony, Mr. Kanaizumi, who was last year’s winner who participated as a judge, encouraged Mr. Nakazono, the representative of the Kyushu area. “The good atmosphere of your store was shown by the words that you strongly responded to a customer in the proposal power part ‘Leave it to Yanmar’. Please do your best for the national competition.” President Sugiyama, who also participated as a judge, closed the Service Contest Kyushu branch final tournament “I think it's a lot of detailed work, but you’ve been working hard and I've learned a lot too.”

九州地區選拔的中園先生(中)。
  • *注:SA-D 是 Smart Assist-Direct 的縮寫。洋馬的支持維護系統,例如管理髮動機和電氣系統的當前狀態、故障和零件更換。可在PC或平板電腦上進行檢查和操作。

參賽者面試

  • 大分北區高田店
    橫手大樹先生
    我成為技術員工已經 4 年了。從上次開始,我參加了這次服務競賽。內容和上次不同,有很多東西要學。如果我能贏得冠軍,我願意與合作和支持我的分公司成員分享獎品。
  • 熊本薩摩街區宮之城店
    中園朝日先生
    這是我第一次參加服務大賽。能夠近距離觀察與我不同的其他參與者的實踐技能,這是一個很好的刺激和學習。與客戶的實際接觸是作為技術人員的真正樂趣,所以我想回報這種體驗,以服務取悅客戶。
  • 佐賀街區有田店
    西川晃先生
    突破資格後,我通過進一步的練習和研究挑戰了這次比賽。我工作了幾十年,我覺得我可以利用經驗和反思。參加就可以獲得知識和經驗,所以我鼓勵還沒有經歷過的人積極參與。

評委評語

YANMAR AGRI JAPAN CO., LTD.服務事業推進部經理 - 井山明仁先生
I have been a judge since the first contest. This year, the schedule was difficult to decide due to the influence of COVID-19, and while the preparation period was short, it was a tournament where I could feel that the technical employees were enthusiastically practicing and studying. Although there are still many improvements, Service Contest and Service Awards are opportunities to reconsider the methods of daily maintenance and communication with customers. I would like you to take pride in being a technical employee here in Yanmar with safety first and work hard.