FY2019

What we do as a team, when we're in contact with our customers, distributers, dealers, we try to meet their expectations and sometimes exceed them.That's sometimes difficult because we're limited in resource, but we do our best looking into efficiency. That's the key in finding right answers for our customer expectations.

The most important thing is we have fun in what we do, and have a good customer focus. We want to help the customer, and we try to keep the communication between each other with our customers whichever customer that is. Especially, humor and fun are important in interacting with each other. When I started with YMI, my head was full of ideas to improve aftersales. You can not do everything at once, so making a plan to bring all those ideas to execution that was the most difficult part.You can have only so many people and so much time to bring that to strategy, to change your ideas to strategy and execute them, that's most difficult part.

YMI organization has grown significantly in a last couple of years. Mentality of YMI is “can do.” We do it good or we don't do it, because it doesn't add to the business. So it's very important for me to see within YMI's that we can do, and then we go. That's it. We act. We move forward. That's important. There is one another dream, and that is a dream of every customer support member. We as YMI want to be very open to customers about the quality of our products and services. Ultimately, we want our customers to ask our sales department for Yanmar, because the service is so good. Because selling a new engine something our sales department is good at, but selling second engine should be a result of what we as a department are doing.

The more people know about Yanmar and our products, the more likely they are to choose again. That's what we're trying to accomplish with all the things we do. With technical training, with the CRM, open us into all the knowledge of Yanmar. That's the ultimate goal by that customers choose Yanmar.

One customer have the rice field that is artificially irrigated and water flows all year around, so they crop 3 times in a year. They implemented Yanmar machine 3 years ago. They can now harvest and plow the field with less people in a shorter time.

I work as a service engineer because I simply love machines. I gain a lot of information by communicating with customers, for example, how to do agriculture efficiently. Indonesia has a vast farmland, I hope agriculture will develop with more machines introduced in Indonesia. I wish that I can increase customer's satisfaction through my job, for them to keep choosing Yanmar products. I will keep working hard so that I can take the customers happy.

Putting together such a large number of generators was particularly tough as there were other sales office to supply. I think the customers were pleased with final installation considering we did it despite restrictions like limited construction period.

There were several times it felt like hard work. For example, when I went to fix a generator and just shouldn't start. It's really hard when you don't know what to do. I feel that connecting with other people is important at Yanmar Energy System. I think I'm lucky to have good team members and people around me. They help me when I'm in trouble. It's a good environment.

It's very satisfying and a great feeling when things work after you fix them. Emergency generators aren't used on a regular basis, so I'm relieved when I hear that they worked properly during the recent spate of disasters. I'm happy that my work has been useful.