Memperkenalkan pemilihan di Myanmar menjalankan laporan dan ujian praktik
Myanmar boasts the world's seventh largest rice production, and is an important market from the perspective of global food supply and demand. Yanmar Myanmar Co., Ltd. is actively engaged in providing various agricultural machinery and solutions that match local needs, as well as providing high-quality services. The office also has a full range of maintenance facilities, a large parts center, education and training facilities for farmers and service personnel, and an exhibition room with enhanced hospitality.
For the Service Awards, a total of 3 people were selected. 1 from each of the 3 categories: a dealer service personnel, a dealer parts personnel, and an engineer out of Yanmar Myanmar Co., Ltd. and dealers. Here, the process of selection is explained. *This selection was held in 2020.
Aliran Pemilihan
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Out of 64 people in (1) service, (2) parts, and (3) technical departments, one person each with the highest evaluation (three people in total) won the Service Awards.
Gambaran Keseluruhan Proses
In YANMAR MYANMAR CO., LTD. , we first announce the “standards of services provided (evaluation criteria)” to each department.
In the service and parts department, everyone acted with the evaluation criteria in mind from the day after the announcement.
From the following month, evaluation and reports on the evaluation criteria was to be submitted every month, and one person is selected as the best dealer.
After three practice tests, the technical staff will select one of the most talented staff in the final written and practice tests.
Jabatan perkhidmatan
Announcement of the evaluation criteria.
In FY2020, 6 criteria were set, and evaluated on a 4-point scale. By holding the Service Awards, the direction of the target service can be visualized, and improvement is also effective.
Bahagian bahagian
Pengumuman kemajuan berdasarkan kriteria penilaian. Dengan memberi maklum balas kemajuan penilaian setiap bulan, praktik alat ganti seperti meningkatkan ketepatan pesanan dan penghantaran tepat pada masanya juga bertambah baik. Selain itu, kami menerangkan hasil tinjauan pelanggan dan berkongsi penilaian dari perspektif pelanggan pada masa yang sama.
Jabatan Teknikal
Announcement of the evaluation criteria.
We will also follow the flow to the Service Awards and technical follow-up for new products.
Ujian latihan pertama. Hanya staf yang bertanding dalam ujian bertulis dan lulus titik rujukan yang akan mengikuti ujian latihan kedua.
Ujian latihan kedua dilakukan secara dalam talian. Pengeluaran pertanian tidak berhenti walaupun terdapat wabak COVID-19. Kami terus berusaha memberikan perkhidmatan yang sihat.
Majlis penganugerahan pada tahun 2019
Dealer Management is also working as one to win the Service Awards. This contributed to the spread of Yanmar's service and parts policy, and the dealer president also made a speech saying that he realized that customer satisfaction had increased.
All participants and dealer managements were invited to the Service Awards ceremony, which was a grand event. It was a good opportunity for the entire group to further improve service activities and improve customer satisfaction for next year.
Temu ramah peserta
Jabatan perkhidmatan
Seinn Yaung So Manufacturing Co., Ltd, Encik Pyae Phyo Htoon
I am in charge of collecting and organizing machine failure information from customers and mechanics, and reporting it to Yanmar Myanmar Co., Ltd.
I am happy and proud to work as a service staff at Yanmar dealers because Yanmar's services are accurate and visible, and we can provide customers with responsibility, confidence and efficiency.
If I’d win the Service Awards, I would like to report it to the mechanic team who is at the forefront of customer service. If I can win the award, I think it is the result of their efforts too.
Bahagian bahagian
Myanmar Future Farm Group Co., Ltd. Tuan Than Htun Aung
As the person in charge of the parts department, I monitor inventory and order status, place orders, and formulate promotion plans for parts.
Monthly reports and evaluations are a very good guide for better service to our customers in our day-to-day operations.
The Service Awards have a positive impact on our morale and performance as an effective effort to improve customer satisfaction, and we find it very rewarding to prove our team's reputation.
Sepanjang tahun lalu, kami telah berlatih dan menguji di lokasi berdasarkan pengetahuan baru yang diperoleh daripada belajar untuk YAE *. Saya merasakan bahawa sangat penting untuk memiliki peluang untuk terus belajar untuk memperoleh kelayakan YAE, dan saya juga menyedari bahawa pengetahuan itu berguna secara langsung dalam praktik. Di samping itu, semasa berkongsi pengetahuan itu dengan orang bawahan saya, saya sedar akan bimbingan yang akan membantu para junior saya mengambil peperiksaan YAE. Semasa mempraktikkan pengetahuan dan kemahiran yang diperoleh daripada belajar untuk YAE, kami menerima kebahagiaan dan semangat dari senyuman pelanggan kami ketika mesin-mesin tersebut diperbaiki.
*Note: YAE=Yanmar Agricultural mechanic Examination
A system that measures knowledge and skills related to YANMAR product technical services according to a unified standard, and certifies employees who meet the standard as “YANMAR mechanic” qualifications. It will be a concrete guideline and goal for raising the skills of employees. Yanmar Myanmar's engineering department has designated the highest scorer in the YAE final exam as the winner of the Service Awards.
Komen dari Hakim
Yanmar Myanmar Co., Ltd. (Jabatan Perkhidmatan Pelanggan) Encik Tun Win Latt
Saya telah menjadi hakim sebanyak 3 kali sejauh ini, tetapi saya berpendapat bahawa kualiti perkhidmatan kakitangan meningkat dari tahun ke tahun berkat sistem penilaian oleh Yanmar Myanmar Co., Ltd. Melihat penilaian dan laporan bulanan perkhidmatan dan jabatan teknikal, saya merasakan bahawa mereka membantu memberikan perkhidmatan yang sistematik dan tepat pada masanya, meningkatkan kemahiran kakitangan yang bekerja di barisan hadapan lapangan, dan meningkatkan etika perniagaan.
It goes without saying that individual service skills and manners are important for improving customer satisfaction, but we believe that improving the organizational strength of the entire team is essential. I think the selection system in Myanmar is a good initiative to thoroughly spread the policy to all employees, including staff with little service experience. A sense of competition among service staff has also sprung up, and we are working to maintain high motivation for each other.
I hope that our service staff will continue to work on Service Awards so that they can not only solve customers' problems, but also respond with hospitality and a sense of speed that exceed their expectations.
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