Laporan Pemilihan 01

YANMAR AGRI JAPAN CO., LTD.

Laporkan pemilihan wakil kawasan Kyushu yang bertujuan untuk warga negara

Yanmar Agri Japan Co., Ltd. is a company that provides products and services on agriculture. In Japan, the number of agricultural workers is decreasing year by year, and the cultivating area per capita is increasing. Therefore, we wish an easier farming for a longer time with smart farming that utilizes ICT, such as introducing agricultural machinery. We have systems in place to provide optimal services promptly, such as “Smart Assist” to watch over the agricultural site, “Dr.AGRI” equipped with tools essential for agricultural machinery maintenance, “Remote Support Center” to monitor the condition of agricultural machinery 24 hours a day, and “Agri Support Center” with large machine maintenance factory.
For the Service Awards, a total of 3 people were selected, 1 from the technical employees of the 6 branch offices and 2 from the logistics and maintenance departments. Here, we would like to introduce a Service Contest that selected the technical employee nominees held at the Kyushu branch office.
*This selection was held in 2020.

Di sebelah kiri terdapat kenderaan bernama Dr. AGRI untuk diagnosis dan pembaikan segera.

Aliran Pemilihan

Pejabat cawangan

  • A total of 3 people, including 1 selected at the national convention and 2 selected from the logistics and maintenance department, won the Service Awards!
  • From the representatives selected from each branch office, further examination is conducted and Service Awards winners are selected.
  • Perwakilan dari setiap pejabat cawangan yang bertanding untuk kemampuan teknikal dan cadangan diungkapkan.
  • Sebagai pusingan kelayakan kedua, Peraduan Perkhidmatan diadakan di setiap pejabat cawangan.
  • Menjalankan ujian akademik asal Yanmar. Dari 1,249 orang, kakitangan perkhidmatan yang melepasi titik rujukan beralih ke pusingan kelayakan kedua.
  • Zum masuk pada kejohanan akhir cawangan Kyushu!

Pejabat cawangan

Hokkaido

Tohoku

Kanto Koshinetsu

Chubu Kinki

Chugoku-Shikoku

Kyushu

A total of 3 people, including 1 selected at the national convention and 2 selected from the logistics and maintenance department, won the Service Awards!|
      From the representatives selected from each branch office, further examination is conducted and Service Award winners are selected.|From the representatives selected from each branch office, further examination is conducted and Service Awards winners are selected.|Representatives of each branch office who competed for technical and proposal abilities are revealed.|As a second qualifying round, a Service Contest is held at each branch office.|Conducted Yanmar’s original academic test.|Out of 1,249 people, service staff who passed the reference point moves on to the second qualifying round.
  1. Pusingan kelayakan pertama pejabat cawangan (Ujian Akademik)
    Menjalankan ujian akademik asal Yanmar. Dari 1,249 orang, kakitangan perkhidmatan yang lulus titik rujukan beralih ke pusingan kelayakan kedua.
  2. Pusingan kelayakan kedua pejabat cawangan (Peraduan Perkhidmatan)
    Sebagai pusingan kelayakan kedua, Peraduan Perkhidmatan diadakan di setiap pejabat cawangan.
  3. Final Syarikat (Peraduan Perkhidmatan)
    Perwakilan dari setiap pejabat cawangan yang bertanding untuk kemampuan teknikal dan cadangan diungkapkan.
    Zum masuk pada kejohanan akhir cawangan Kyushu!
  4. Pertandingan Kebangsaan
    From the representatives selected from each branch office, further examination is conducted and Service Awards winners are selected.
  5. Anugerah
    A total of 3 people, including 1 selected at the national convention and 2 selected from the logistics and maintenance department, won the Service Awards!

Gambaran Keseluruhan Peraduan Perkhidmatan

At the Yanmar Agri Japan Service Contest, in addition to the “general skill (technical part)” required of technical employees,
nominees compete in the usage skill of Yanmar's original service tool “SA-D (Smart Assist Direct)” that supports products with high functions,
and also their “service proposal skill (proposal part)” toward customers.

  • Bahagian teknikal (40 min.)
    Keupayaan teknikal untuk keadaan yang telah ditetapkan dikaji. Sebagai tambahan kepada teknik asas, para juri mendapat 5 check point seperti ketepatan dan ketangkasan dalam 5 tahap.
  • Bahagian cadangan (10 min.)
    Keupayaan untuk memberi respons kepada pelanggan yang tidak berpuas hati dengan perincian penyelenggaraan dan jumlah anggarannya dinilai. Hakim akan menilai semua 5 item dalam 5 tahap, seperti apakah cadangan kepada pelanggan itu sesuai dan adakah ia dapat dijelaskan dengan cara yang mudah difahami dan logik.

Laporan Peraduan Perkhidmatan

Wakil kawasan adalah
terpilih di final cawangan Kyushu.

Pada hari Jumaat, 13 November 2020, pertandingan akhir pemilihan cabang Kyushu dari YANMAR AGRI JAPAN Service Contest telah diadakan di Pusat Penyelesaian Agri di YANMAR AGRI JAPAN CO., LTD., Pejabat cawangan Kyushu.
Terdapat 202 pekerja teknikal di bawah bidang kuasa pejabat cawangan Kyushu. Antaranya, 3 pekerja teknikal yang sangat baik yang memenangi pemilihan ketat bekerjasama pada hari ini untuk mendapatkan tiket untuk menyertai pertandingan kebangsaan.
Dari 3, hanya satu yang boleh mara ke pertandingan kebangsaan seterusnya. Peraduan yang berlangsung dengan perhatian serius dari para peserta dan hakim, dan perwakilan wilayah Kyushu untuk tahun 2020 telah diputuskan.

Dengan mengandaikan aktiviti harian, kemampuan teknikal dan kemahiran mencadangkan diperiksa.

The competition at Yanmar Agri Japan was in two parts. A “technical part” to check technical abilities and a “proposal part” to look at proposal skills in certain conversations.
“Technical part” was held outdoors. Machine troubles are to be solved technically. In addition to the normally used tools, the judges see whether they can use the functions of Yanmar’s original service system “SA-D (Smart Assist-Direct)*” for a quicker and safer repairment. Based on the examination sheet, judges score the process of finishing in time while utilizing daily knowledge.

In the “Technical part”, examination is carefully done including what kind of tool was used and how it was used.

“Proposal part” was held indoors. A role-playing system was adopted in which other Yanmar employees acted as customers and contestants served them. The point here is whether the staff is able to serve a customer dissatisfied with the estimated price so that they can understand and make a deal. Contestants provide explanations that are easy for customers to understand and convince, while presenting quotations and materials prepared in advance. It is an important examination for us to explain carefully what part of the machine needs repair and what caused it to break down, because this can lead to our trust.

In the “Proposal part”, Q&A session after the announcement was lively.

Dengan segala harapan, kepada warga negara.

It was November... but sunny as it can be. All were sweating at the contest. During the examination, other sales staff members were also watching seriously, and it seemed that they were looking for something that they could incorporate or refer to. In addition, the judges that gathered from within the jurisdiction of the Kyushu branch office for each department are also conducting the examination sincerely with a fair eye. It was a contest where anyone could feel the unwavering passion from all the people involved.
At the award ceremony, Mr. Kanaizumi, who was last year’s winner who participated as a judge, encouraged Mr. Nakazono, the representative of the Kyushu area. “The good atmosphere of your store was shown by the words that you strongly responded to a customer in the proposal power part ‘Leave it to Yanmar’. Please do your best for the national competition.” President Sugiyama, who also participated as a judge, closed the Service Contest Kyushu branch final tournament “I think it's a lot of detailed work, but you’ve been working hard and I've learned a lot too.”

Nakazono, terpilih di wilayah Kyushu (tengah).
  • * Catatan: SA-D adalah singkatan untuk Smart Assist-Direct. Sistem Yanmar untuk menyokong penyelenggaraan seperti menguruskan keadaan enjin dan sistem elektrik semasa, kerosakan dan penggantian alat ganti. Pemeriksaan dan operasi boleh dilakukan pada PC atau tablet.

Temu ramah peserta

  • Cawangan Takada Oita Northern Block
    Tuan Daiki YOKOTE
    Sudah 4 tahun saya menjadi pekerja teknikal. Bersambung dari kali terakhir, saya menyertai Peraduan Perkhidmatan ini. Kandungannya berbeza dari kali terakhir, dan ada banyak yang perlu dipelajari. Sekiranya saya dapat memenangi kejuaraan, saya ingin berkongsi hadiah dengan anggota pejabat cawangan yang bekerjasama dan menyokong saya.
  • Kumamoto Satsuma Block Miyanojo Branch
    Tuan Asahi NAKAZONO
    Ini adalah kali pertama saya menyertai Peraduan Perkhidmatan. Ini merupakan rangsangan dan kajian yang baik untuk dapat melihat kemahiran praktikal peserta lain dengan cara yang berbeza daripada saya. Hubungan sebenar dengan pelanggan adalah keseronokan sebenar sebagai pekerja teknikal, jadi saya ingin mengembalikan pengalaman ini untuk perkhidmatan untuk menyenangkan pelanggan.
  • Cawangan Saga Block Arita
    Tuan Akira NISHIKAWA
    Setelah berjaya melalui kelayakan, saya mencabar kejohanan ini dengan latihan dan penyelidikan lebih lanjut. Saya telah bekerja selama beberapa dekad, dan berpendapat bahawa saya dapat memanfaatkan pengalaman dan titik renungan. Terdapat pengetahuan dan pengalaman yang dapat anda peroleh dengan hanya mengambil bahagian, jadi saya mendorong orang yang belum berpengalaman untuk mengambil bahagian secara aktif.

Komen dari Hakim

YANMAR AGRI JAPAN CO., LTD. Pengurus Jabatan Promosi Perniagaan Perkhidmatan- Encik Akihito IYAMA
I have been a judge since the first contest. This year, the schedule was difficult to decide due to the influence of COVID-19, and while the preparation period was short, it was a tournament where I could feel that the technical employees were enthusiastically practicing and studying. Although there are still many improvements, Service Contest and Service Awards are opportunities to reconsider the methods of daily maintenance and communication with customers. I would like you to take pride in being a technical employee here in Yanmar with safety first and work hard.

Pertanyaan dan Sokongan