About Service Awards｜Service Awards

About Service Awards

“Yanmar Service Awards” is an event for awarding Yanmar’s service staffs.
The outline of this award and the participating companies are as follows.

Every year, Yanmar selects and commends excellent service staff not only in Japan but also around the world.
This commending event is the Service Awards.
The scale of this award has expanded to dealers and distributors and is still rolling out.
We will continue to praise and enhance efforts of all service staff who are involved in Yanmar products and practice locally-based service around the world.

For all service staffs who maintain Yanmar products

Siapa kakitangan perkhidmatan?

Bukan hanya orang perkhidmatan sebenar, tetapi semua orang yang terlibat dalam penjualan selepas penjualan Yanmar secara kolektif dipanggil kakitangan perkhidmatan.

Back Office | Field Staff | Training and Education

Pesan pemimpin

YANMAR GLOBAL CS CO., LTD.
President and CEO Arjan van Geest

In recent years, the global business environment has changed rapidly in the flow of “globalization” and “digital transformation.”
Many of the products handled by the Yanmar Group are “production goods” that are indispensable for production activities in many fields. Therefore, stopping the customer's work due to machine down directly leads to a negative impact on the customer's business. Therefore, prompt and high-quality service activities, including timely preventive maintenance proposals, are becoming more and more important.
Yanmar Group has a vision of “maximizing a lifetime value that customers can obtain.” To achieve this, we believe that creating an environment in which service staff who support customers on-site can work with peace of mind and satisfaction is a top priority.
We have positioned and developed this Service Awards as one of our major pillars. We will continue to improve the quality of services of the Yanmar Group by self-improvement, and aim to be a group that customers choose permanently.

YANMAR CONSTRUCTION EQUIPMENT CO., LTD.
Ketua Pegawai Eksekutif Giuliano PARODI

In Yanmar, we want to facilitate and strengthen the relationship between the users and our distribution network and to provide consistently the best customer experience.
Many statistics demonstrate that up to 80% of the customer decision to buy the same brand from the same dealer is based on the aftermarket experience.
As customer expectations about service evolve continuously, as technology provides increasing opportunities, especially within the digital transformation, Yanmar Service
Awards are a great forum of reflection, of sharing and of learning which highlight the importance the Yanmar Group dedicates to the subject of customer and aftermarket experience.

Mengenai logo

The logo of this Service Awards contain the idea that “customers and the service personnel who support them are the treasure of YANMAR.”
As an expression of goods that have no form (service), we use a wrench, which can be a symbol of service staff, and a handshake with customers as a motif. These are expressed in the letter S that the winner has built a relationship of trust with customers.

Peta Penama

Jepun

YANMAR CONSTRUCTION EQUIPMENT CO., LTD.

Jepun

Compact Equipment
YANMAR AGRI JAPAN CO., LTD.

Jepun

Pertanian
YANMAR MARINE SYSTEM CO., LTD.

Jepun

Enjin
YANMAR ENGINEERING CO., LTD.

Jepun

Enjin
YANMAR ENERGY SYSTEM CO., LTD.

Jepun

Sistem Tenaga
YANMAR GREEN SYSTEM CO., LTD.

Jepun

Pertanian

Amerika Utara / Amerika Latin

PERBADANAN AMERIKA YANMAR

Amerika

AgricultureCompact EquipmentEnergy SystemsEngineMarine
YANMAR AMERIKA SELATAN INDUSTRIA DE MAQUINAS LTDA.

Brazil

AgricultureCompact Equipment
YANMAR COMPACT EQUIPMENT NORTH AMERICA

Amerika

Compact Equipment
TUFF TORQ CORPORATION

Amerika

Component

Eropah / Timur Tengah

KOMPAK YANMAR Jerman GmbH

Jerman

Compact Equipment
PERALATAN PEMBINAAN YANMAR EROPAH SAS

Perancis

Compact Equipment
YANMAR EROPAH B.V.

Belanda

EnjinSistem TenagaPertanianLaut
YANMAR MARINE INTERNATIONAL B.V.

Belanda

Laut
YANMAR TURKEY MAKINE A.S

Turkey

AgricultureEnergy SystemsCompact EquipmentEngine

Asia Pasifik

YEMAR ASIA (SINGAPURA) PTE PERBADANAN. LTD.

Singapura

Compact EquipmentEnergy SystemsEngineMarine
YANMAR ENGINE (SHANGHAI) CO., LTD.

China (Shanghai)

Compact EquipmentEnergy SystemsEngineComponent
PERALATAN PERTANIAN YANMAR (CHINA) CO., LTD.

China (Wuxi)

Pertanian
YANMAR AGRICULTURAL MACHINERY (KOREA) CO., LTD.

Korea

Pertanian
YANMAR S.P. CO, LTD.

Thailand

AgricultureCompact EquipmentEngine
PT. YANMAR DIESEL INDONESIA

Indonesia

EnjinPertanian
YANMAR MYANMAR CO., LTD.

Myanmar

Pertanian
YANMAR ENGINE MANUFACTURING INDIA PRIVATE LIMITED

India

Enjin
PERTANIAN YANMAR COROMANDEL SWASTA TERHAD

India

Pertanian
YANMAR PHILIPPINES CORPORATION

Philippines

Pertanian
YANMAR AGRICULTURAL MACHINERY VIETNAM
COMPANY LIMITED

Vietnam

Pertanian

* As of April 2020