Digital Business Analyst (m/f/d)

Missions

The main task is the timely processing of support requests and incident reports

• Handle support requests and incident reports by responding to customer inquiries in the system or over the phone in a timely and accurate manner
• Support professional tools / applications / operating systems by installing and configuring hardware and software for customers
• Analyzing and documenting requests in the ticket system and updating the IT portal regarding information to the customers
• Monitor IT infrastructure and apply best practice troubleshooting and team experience to resolve technical issues
• Participate in operational projects, both remotely and on-site, to support customers with IT related issues
• Resolve customer IT issues after performing troubleshooting of systems and applications

Profile

• Bachelor of Computer Science or an equivalent training.
• Experience working with case/ticket management systems
• Excellent communication and problem-solving skills
• Ability and willingness to work independently and within a team
• Proactive attitude and attention to detail
• Multi-tasking abilities

Message in case there are no offers

We are always listening to people who have a passion for the construction industry and an interest in the Yanmar family. If we do not publish any vacancies or do not list a specific opportunity that fits your profile, send us your initiative application.