About Service Awards
“Yanmar Service Awards” is an event for awarding Yanmar’s service staffs.
The outline of this award and the participating companies are as follows.
Every year, Yanmar selects and commends excellent service staff not only in Japan but also around the world.
This commending event is the Service Awards.
The scale of this award has expanded to dealers and distributors and is still rolling out.
We will continue to praise and enhance efforts of all service staff who are involved in Yanmar products and practice locally-based service around the world.
Who is a service staff?
Not only the actual service person, but everyone involved in Yanmar's after-sales are collectively called the service staff.
Leader's message
YANMAR GLOBAL CS CO., LTD.
President and CEO Arjan van Geest
In recent years, the global business environment has changed rapidly in the flow of “globalization” and “digital transformation.”
Many of the products handled by the Yanmar Group are “production goods” that are indispensable for production activities in many fields.
Therefore, stopping the customer's work due to machine down directly leads to a negative impact on the customer's business.
Therefore, prompt and high-quality service activities, including timely preventive maintenance proposals, are becoming more and more important.
Yanmar Group has a vision of “maximizing a lifetime value that customers can obtain.”
To achieve this, we believe that creating an environment in which service staff who support customers on-site can work with peace of mind and satisfaction is a top priority.
We have positioned and developed this Service Awards as one of our major pillars. We will continue to improve the quality of services of the Yanmar Group by self-improvement, and aim to be a group that customers choose permanently.
YANMAR CONSTRUCTION EQUIPMENT CO., LTD.
CEO Giuliano PARODI
In Yanmar, we want to facilitate and strengthen the relationship between the users and our distribution network and to provide consistently the best customer experience.
Many statistics demonstrate that up to 80% of the customer decision to buy the same brand from the same dealer is based on the aftermarket experience.
As customer expectations about service evolve continuously, as technology provides increasing opportunities, especially within the digital transformation, Yanmar Service
Awards are a great forum of reflection, of sharing and of learning which highlight the importance the Yanmar Group dedicates to the subject of customer and aftermarket experience.
About the logo
The logo of this Service Awards contain the idea that “customers and the service personnel who support them are the treasure of YANMAR.”
As an expression of goods that have no form (service), we use a wrench, which can be a symbol of service staff, and a handshake with customers as a motif. These are expressed in the letter S that the winner has built a relationship of trust with customers.
Map of Nominees
Japan
-
- YANMAR CONSTRUCTION EQUIPMENT CO., LTD.
- Japan
Compact Equipment
-
- YANMAR AGRI JAPAN CO., LTD.
- Japan
Agriculture
-
- YANMAR MARINE SYSTEM CO., LTD.
- Japan
Engine
-
- YANMAR ENGINEERING CO., LTD.
- Japan
Engine
-
- YANMAR ENERGY SYSTEM CO., LTD.
- Japan
Energy Systems
-
- YANMAR GREEN SYSTEM CO., LTD.
- Japan
Agriculture
North America / Latin America
-
- YANMAR AMERICA CORPORATION
- Americas
AgricultureCompact EquipmentEnergy SystemsEngineMarine
-
- YANMAR SOUTH AMERICA INDUSTRIA DE MAQUINAS LTDA.
- Brazil
AgricultureCompact Equipment
-
- YANMAR COMPACT EQUIPMENT NORTH AMERICA
- Americas
Compact Equipment
-
- TUFF TORQ CORPORATION
- Americas
Component
Europe / Middle East
-
- YANMAR COMPACT Germany GmbH
- Germany
Compact Equipment
-
- YANMAR CONSTRUCTION EQUIPMENT EUROPE S.A.S.
- France
Compact Equipment
-
- YANMAR EUROPE B.V.
- Netherlands
AgricultureEnergy SystemsEngineMarine
-
- YANMAR MARINE INTERNATIONAL B.V.
- Netherlands
Marine
-
- YANMAR TURKEY MAKINE A.S
- Turkey
AgricultureEnergy SystemsCompact EquipmentEngine
Asia Pacific
-
- YANMAR ASIA (SINGAPORE) CORPORATION PTE. LTD.
- Singapore
Compact EquipmentEnergy SystemsEngineMarine
-
- YANMAR ENGINE (SHANGHAI) CO., LTD.
- China (Shanghai)
Compact EquipmentEnergy SystemsEngineComponent
-
- YANMAR AGRICULTURAL EQUIPMENT (CHINA) CO., LTD.
- China (Wuxi)
Agriculture
-
- YANMAR AGRICULTURAL MACHINERY (KOREA) CO., LTD.
- Korea
Agriculture
-
- YANMAR S.P. CO., LTD.
- Thailand
AgricultureCompact EquipmentEngine
-
- PT. YANMAR DIESEL INDONESIA
- Indonesia
AgricultureEngine
-
- YANMAR MYANMAR CO., LTD.
- Myanmar
Agriculture
-
- YANMAR ENGINE MANUFACTURING INDIA PRIVATE LIMITED
- India
Engine
-
- YANMAR COROMANDEL AGRISOLUTIONS PRIVATE LIMITED
- India
Agriculture
-
- YANMAR PHILIPPINES CORPORATION
- Philippines
Agriculture
-
- YANMAR AGRICULTURAL MACHINERY VIETNAM
COMPANY LIMITED - Vietnam
Agriculture
- YANMAR AGRICULTURAL MACHINERY VIETNAM
- * As of April 2020