Privacy Policy

(1) Types of Personal Data to be Collected

"Personal data" means any data relating to an identified or identifiable natural person, including without limitation, name, address, phone number and e-mail address.
Yanmar will collect, directly or indirectly, the following types of personal data in connection with the Services:

(a) Contact information that allows Yanmar to identify and to communicate with you, such as name, phone number, mailing address and email address.

(b) Transaction information about how you interact with Yanmar, Yanmar's dealers and business partners, including inquiries, purchase, use, provision, warranty claims or customer service of the Services.

(c) Relationship information that helps Yanmar understand your personal or professional interests, demographic background and your experiences with the Services.

(d) Observed information that acquired by Yanmar's machines or websites in connection with using the Services, including operation and location information.

(2) Purposes and Legal Basis for Processing

Yanmar will process your personal data for the following purposes:

(a) Relevant Transactions: Yanmar will process personal data to provide you with the Services; to contact you regarding the relevant Services; and to inform you about the relevant Services.

(b) Customer Support: Yanmar will process personal data to provide you with our customer service for the Services such as warranty service, repair service and maintenance service; to provide guidance on periodic inspection and conducting after-sales activities; and to ask for cooperation in questionnaire surveys on customer satisfaction with the use of the Services.

(c) Improvement of Services: Yanmar will process personal data to improve the Services, develop the new Services and analyze their marketing; and to administer Yanmar's site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.

(d) Marketing and Advertisement: Yanmar will process personal data to market the new Services to you; and to inform you about seminars, exhibitions, demonstrations, etc. that Yanmar holds, organizes, co-sponsors, supports or sponsors.

Yanmar may also process your personal data for purposes other than the above upon a prior notice to you and/or to the extent permitted in the applicable laws.
Yanmar may process your personal data under legal basis permitted by the applicable laws, including without limitation, your consent, necessary for the performance of a contract, necessary for compliance with legal obligations, necessary for the legitimate interests.
You may withdraw your consent at any time, which such withdrawal shall not affect any legitimate processing performed pursuant to the consent prior to the withdrawal. Yanmar may require you to provide your personal data in connection with the provision of the Services. In such case, if you do not provide your personal data, Yanmar may be unable to provide the relevant Services.

(3) Retention Period

Yanmar will retain your personal data to the extent Yanmar requires such data for achieving the purposes specified above, and will promptly delete or de-identify the same when such data is no longer necessary or legally required.

(4) Third Party Transfer

Yanmar may provide your personal data to certain trusted third-party recipients such as its subsidiaries and affiliates, dealers, retailers, cloud vendors, contractors, business partners, auditors, judicial or regulatory authorities, etc., under appropriate safeguards to implement the purposes and legal basis specified above.
Such third-party recipients may include those located in countries (including, without limitation, Japan) outside the location of your domicile, and Yanmar may transfer your personal data to a foreign country upon your consent or appropriate safeguard required under the applicable laws.

(5) Your Rights Concerning Personal Data

You are entitled with the rights concerning your personal data, subject to the applicable laws, including, without limitation, right to withdraw your consent, right to access, right for correction, right for deletion, right to limit the processing.
If you would like to exercise your rights, please request to the contact point set forth in "5. Contact" as per below. Yanmar may refuse your request as permitted under the applicable laws.

(6) Unsubscribing from Direct Marketing

If you wish to unsubscribe from Yanmar's direct marketing, you should contact the contact point set forth in "5. Contact" below.

(7) Usage of Access Log Information and Cookies

Yanmar may use cookies and similar technologies for the purpose of improving the Services. For further information, please refer to the Cookie Policy.
Cookie Policy may vary depending on local laws and practices. please refer to List of Privacy Policy and Cookie policy.

(8) Social Media Features

Yanmar's Services may also include social media or lead generation features, such as Facebook or X (Twitter) buttons and widgets, such as the share this button. These features may collect your IP address in the page you are visiting on Yanmar's Services and may set a cookie to enable the feature to function properly. Social media and lead generation features and widgets may be hosted by a third party. Your interactions with these features and widgets are governed by the privacy policy of Yanmar or such third party, as the case may be.

(9) Scope of Privacy Policy

This Privacy Policy applies to Yanmar’s Services, unless a different privacy policy in a specific service or company of Yanmar applies. Other websites that may be accessible through this website have their own privacy policy.