The confidence to lead the market
The transformation is both deeper and wider than merely a change in color scheme. It is just one part of a holistic overhaul touching every facet of the business. "Our ambition is to become both a truly global company and a leader in compact equipment,” says De Nys. “It’s more than a new coat of paint – it’s even more than having good products – we need to rethink almost every area of our business. This transformation is encompassing not only branding but also engineering, procurement – the entire value chain, in fact.”Central to this metamorphosis is the recognition of shifting customer expectations. Yanmar CE, traditionally renowned for its product-centric approach, realized the imperative of placing the customer at the nucleus of its operations. De Nys explains: "The industry is in a period of fundamental change, both in terms of technology and business models. Unless we put the customer at the center of everything we do, we're not going to do the right things in the market of the future. That’s why we have embarked on a journey to infuse customer-centricity into our DNA, boosting collaboration, empathy, and trust across every touchpoint. Together with our dealers we are developing the tools to provide customers with a top-notch brand experience.”