Selection Report YANMAR ENERGY SYSTEM CO., LTD.

Laporan Pemilihan 03

YANMAR ENERGY SYSTEM CO., LTD.

Memperkenalkan pemilihan jenis penilaian kerja yang menilai aktiviti harian

Yanmar Energy System Co., Ltd. is a company that handles development, manufacturing, sales, construction, and maintenance service on power generation systems (emergency or regular power generation equipment / cogeneration), air conditioning systems (gas heat pump air conditioners (GHP)), drive systems, solar power generation systems, remote monitoring systems, etc. For “a society that realizes an energy-saving lifestyle,” which is Yanmar’s vision, we provide optimal solutions that meet the challenges of our customers.
Regular maintenance must be conducted to use the air conditioning system and power generation system comfortably and safely. We strive to provide quick and polite support for regular inspections, replacement of consumable parts, and repairs.
For the Service Awards, a total of 3 people were selected from the service staff of 26 support centers nationwide. 1 from the air conditioning system department, 1 from the power generation system department, and 1 from the parts department. Here, the process of selection is explained.
*This selection was held in 2020.

Sistem pemantauan jarak jauh (RESS = Sistem Sokongan Tenaga Jauh) sentiasa memantau peranti dan sistem. Kami mempunyai sistem untuk segera menangani segala masalah.

Aliran Pemilihan

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Primary Examination (Work evaluation)：Screening is based on point evaluation according to the job in each department.｜ Secondary Examination (Work evaluation)：Voting is conducted and selected by the representative of each support center and the head office management department, which often work together in daily operation.｜Final Examination (Contest)：10 people selected from the power generation service department and the air conditioning service department gave presentations.｜ Receiving the Service Awards：The 1st to 3rd place in each category received the Yanmar Energy System's original award, the ES Award. Among them, the 1st place won the Service Awards!

Laporan Peperiksaan Akhir
(Bahagian perkhidmatan penyaman udara)

Tahun ini, peperiksaan akhir diadakan secara dalam talian.

30 September 2020. Biasanya, pemeriksaan akhir dilakukan di hadapan para hakim, tetapi kali ini ia diadakan secara dalam talian dari jarak jauh kerana kesan penyebaran COVID-19. 5 peserta yang lulus dalam peperiksaan menengah memberikan pemikiran mengenai usaha kerja mereka dan apa yang mereka berhati-hati ketika berurusan dengan pelanggan.
Termasuk tema yang dipilih oleh setiap orang, proses menyelesaikan masalah, hasilnya, dan isi persembahan akan dinilai berdasarkan kriteria penilaian.
Oleh kerana itu adalah persembahan dari pejabat mereka sendiri, itu berlangsung dalam suasana santai, tetapi ekspresi wajah dan sikap ikhlas ada dalam peraduan ini.

Pemeriksaan akhir dilakukan oleh eksekutif berdasarkan kriteria penilaian dari empat kategori: (1) tema, (2) proses, (3) hasil, dan (4) persembahan.

Yanmar Energy System’s original ‘ES Award’ ceremony. The 1st prize winner wins the Service Awards.

Mengumumkan ‘ES Award’ yang asal untuk menjadi sumber manusia yang dapat menunjukkan kemampuan mereka apabila perlu dan dalam keadaan darurat.

YANMAR ENERGY SYSTEM CO., LTD. handles products such as equipment and machines that support social infrastructure and protect people's property and lives. We hold our own ES Award to be a service staff who can not only listen to customers' voices, think and act (preventive maintenance), but also make daily surveys, diagnosis and suggestions so as not to stop customers.
At the ES Award Ceremony held on another day after the final examination, the 1st to 3rd places were commended, and the 1st place received the Service Awards.

Komen dari Hakim

YANMAR ENERGY SYSTEM CO., LTD. Ketua Pengarah Bahagian sokongan pelanggan Ibu Pejabat- Encik Masahiro KANAMORI: Ini adalah kali ketiga saya menjadi hakim. Sebagai acara yang unik seperti YA, kami menyediakan Rookie Award baru (tahun ketiga setelah menyertai syarikat itu) dan Overseas Special Award. Pemeriksaan primer dan menengah dilakukan dengan pemeriksaan dokumen, dan pemeriksaan akhir dilakukan berdasarkan isi kerja seseorang, fokus, dan pencapaian tertentu. Rencananya adalah agar calon untuk pemeriksaan akhir memberikan persembahan di hadapan hakim yang sebenarnya, tetapi kerana penyebaran COVID-19, kami memutuskan untuk tidak melakukan perjalanan perniagaan, dan kali ini diadakan dari jarak jauh, tetapi semangat sampai sepenuhnya kepada kami.

I think the Service Awards are a good opportunity to set a goal of daily activities, with the desire to be commended on the spot someday. I would like the award-winning people to be proud in their future work and provide guidance and education for younger generations. In that respect as well, I think it is increasing the value and motivation of the service staff.

Through this Service Awards, it would be great if we could develop people who are willing to improve their skills and who can solve complicated and difficult situations with high technique. In addition, I hope that you will be able to tell this experience to everyone around you, make proposals that will improve the level of the service staff as a whole, and take actions for reforms, and become a human resource who can involve others and work hard to achieve results.